Trainer and Mentor

Michael Page (UK); Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable law firm in Leeds is looking for a Trainer and Mentor to support new starters and existing employees in the remortgage sector. The ideal candidate should have training experience, exceptional attention to detail, and be a team player. This is a permanent role with a salary of up to £28,000, excellent benefits, and no weekend shifts.

Benefits

Structured progression and development plan

Excellent benefits package

Superb offices and facilities

Qualifications

• Experience in the remortgage sector is beneficial.
• Passionate about learning and development.
• Excellent organisational skills required.

Responsibilities

• Present induction courses and conduct training sessions.
• Create and organise training materials.
• Ensure compliance through audits.
• Assist with mentoring and coaching.
• Support new starters during transition.
• Promote best practice within the team.
• Monitor call performance.

Skills

Training and coaching experience

Attention to detail

Team player

Customer service orientation

Job description

About Our Client

Michael Page have partnered with a reputable Law Firm in Leeds to recruit for a Trainer and Mentor to join their team on a permanent basis. This would be an exceptional opportunity for someone in a similar position looking for that next step or a candidate who is experienced within the remortgage sector with some mentoring experience. The business are open to background if you are passionate about learning and development please apply now!

Job Description

As a Trainer and Mentor you will be working alongside an excellent team providing support to new starters and existing employees of the business which deal with remortgage transactions. Below are some of the duties involved:

• Presenting basic induction courses initially with the view to then conduct all training courses once confident in the role
• Creating and organising new training materials
• Marking of audits and ensuring compliance is being adhered to
• Assisting with QA Mentor/Coaching
• Supporting new starters making the transition to their team
• Promoting best practice
• Call monitoring

The Successful Applicant

The business are open to background but are requiring some training and coaching experience or someone that is experienced within the remortgage sector and is looking for that next step in their career! Passionate about customer services and delivering the best client experience. Able to work towards deadlines and in a volume environment. Excellent attention to detail and organisation skills. Approachable and supportive. An excellent team player.

What's on Offer

• Salary of up to £28000 dependent on experience
• Reputable business within the legal industry
• Full training provided of processes and sector
• Central location in Leeds
• Superb offices and facilities
• No shift patterns or weekends
• Excellent benefits package
• Structured progression and development plan
• Excellent team and culture
• Immediate interview