Trainer

Lagardère Travel Retail; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading travel retail operator in the UK is seeking a Trainer to design, deliver, and evaluate training programmes that enhance operational excellence and develop people across the business. The ideal candidate will have experience in training delivery, a strong understanding of customer experience, and excellent communication skills. This role offers a dynamic environment focused on growth and development.

Qualifications

• Previous experience in training delivery, ideally in retail or hospitality.
• Passion for people development and strong understanding of customer experience.
• Excellent communication and presentation skills.

Responsibilities

• Conduct training needs analysis and contribute to annual training calendar.
• Deliver training programmes from company's global catalogue.
• Develop bespoke training content for local business needs.
• Deliver engaging training sessions in-person and virtually.
• Coach employees and managers on the shop floor.
• Evaluate training effectiveness through feedback and performance outcomes.

Skills

Training delivery experience

Customer experience understanding

Microsoft Office proficiency

Excellent communication skills

Interpersonal skills

Organisational skills

Flexible in fast-paced environments

Motivational ability

Self-motivated

Team player

Tools

PowerPoint

Word

Excel

Job description

As the Trainer for Lagardère Travel Retail UK & Ireland, you will be responsible for designing, delivering, and evaluating engaging training programmes that drive operational excellence and people development across our business. From customer service and leadership development to retail knowledge and compliance, you'll help ensure our people are confident, capable, and aligned with our company values.

Responsibilities

• Conduct training needs analysis and contribute to the annual training calendar.
• Deliver training programmes from the company's global catalogue and adapt materials for UK & Ireland audiences.
• Develop bespoke training content to meet local business needs, ensuring it aligns with company standards and values.
• Deliver engaging in-person and virtual sessions across a range of topics including customer service, sales, systems, leadership, and compliance.
• Coach employees and managers on the shop floor, supporting the continuous application of learning.
• Evaluate training effectiveness through feedback, assessment, and performance outcomes.
• Maintain accurate training records, compile monthly reports, and communicate progress to management.
• Collaborate with HR, Operations, and Store Management to identify learning gaps and drive development initiatives.
• Actively promote a learning culture that reflects Lagardère's values and commitment to excellence.

Qualifications

• Previous experience in training delivery, ideally in retail, hospitality, or travel sectors.
• Passion for people development and strong understanding of customer experience.
• Proficiency in Microsoft Office (PowerPoint, Word, Excel).
• Excellent communication and presentation skills.
• Strong interpersonal and relationship‑building ability.
• Confident, professional, and enthusiastic approach.
• Organised and detail‑oriented.
• Adaptable and flexible in a fast‑paced environment.
• Able to engage and motivate diverse teams.
• Self‑motivated and proactive.
• Team player with a positive attitude.

About Lagardère Travel Retail

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world‑recognised leadership across multiple business activities. Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day. Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022. At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.