Trainee White Goods Engineer

Currys; St Albans; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Induction & training

Quarterly bonus

Tech discounts

Wellbeing programs

Job summary

Currys is seeking a Trainee White Goods Engineer in Stevenage to join our White Goods Repair Team. You will start with foundational training and progress to a fully capable engineer within 2–4 months, working to diagnose faults, install, and repair appliances at customers' homes.

You’ll develop your technical skills while delivering excellent customer service, day-to-day driving a company van, and building Currys’ reputation as a home services expert.

Qualifications

• Repair or installation experience with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
• Basic electrical theory and practical competence
• Strong customer service orientation

Responsibilities

• Testing, diagnosing, and fixing white goods in customers' homes
• Providing and implementing technical knowledge across a range of white goods appliances
• Driving a company van and managing your day effectively
• Building our reputation as a home services expert

Skills

Electrical knowledge

Customer service

Driving licence

Job description

Role overview:

Trainee White Goods Engineer
Stevenage
Stevenage Customer Service Centre
Permanent
Full Time
Salary : 28,000 - 32,000 per annum depending on experience plus quarterly bonus
Shift Pattern - Average of 41 hours per week working 5 over 7 (some Saturday working on a rostered basis) No Sundays!
Counties/areas recruiting in: Bedfordshire, Hertfordshire, North London, North West London

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. So you’ll never go it alone here. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.

We’re looking for Trainee White Goods Engineers to join our White Goods Repair Team here at Currys. It’s an amazing team to be part of, with an industry leading NPS and world class 1st visit fix rate!

As a Trainee White Goods Engineer, you’ll bring your basic electrical knowledge and receive all the training you need to step into a White Goods Engineer role within 2-4 months, when you can look forward to every day being an adventure!

A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important.

You’ll learn how to work your magic to keep customers’ appliances in tip-top condition. Whether it’s installing, diagnosing faults, or making a vital repair, you’ll be on hand with the right skills, right knowledge, and plenty of smiles to make sure every experience is a positive one.

Role overview:

As part of this role, you’ll be responsible for:

• Testing, diagnosing, and fixing white goods in our customers’ homes
• Providing and implementing technical knowledge across a range of white goods appliances
• Driving a company van and managing your own day effectively
• Building our reputation as a home services expert

Whether it’s in our customers’ homes or on the end of the phone, to be successful you’ll demonstrate excellent customer service skills and experience of engaging positively with customers.

You will need:

• Repair or installation experience which includes having worked with electric or electro-mechanical products (e.g., field services engineering, trainee plumbing or electrical services, domestic or consumer electrical installation experience or training)
• Electrical knowledge: demonstrable basic competence both in theory and practice
• A passion for delivering great customer service
• Ability to handle heavy White Goods (washing machines, dishwashers etc)
• A full valid UK driving licence with no more than 6 penalty points

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement), you’ll find a host of benefits designed to work for you. They include:

• First-class induction and on-going learning
• Performance related bonus paid quarterly
• Product discounts across the latest tech
• A range of wellbeing initiatives

Why join us:

Join our White Goods Engineer team and we’ll be with you every step of the way, helping you build the career you want with on-the-job training and the opportunity to learn skills for life, for inside and outside work.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process.