Trainee Warranty Administrator

Lookers Plc; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive dealer in the United Kingdom is seeking a Warranty Administrator to enhance customer experience by processing warranty claims and maintaining accurate records. Candidates should have a passion for customer service and previous experience in automotive warranties. This role offers competitive salary and generous benefits including enhanced leave policies and professional growth opportunities.

Benefits

Generous annual leave allowance

Enhanced maternity and paternity leave

Critical illness cover and life assurance

Techscheme for latest tech

Employee assistance programme

Qualifications

• Exceptional communication skills with a customer-first approach.
• Strong teamworking abilities alongside effective organisation.
• Energetic personality and passion for customer experience.
• Previous automotive warranty experience is essential.

Responsibilities

• Advising customers about warranty cover and upselling.
• Maintaining accurate customer records.
• Preparing claim forms and supporting material.
• Ensuring maximum return from the warranty work.
• Reviewing warranty systems to identify improvements.
• Keeping records of warranty submissions.
• Ad-hoc administration tasks.

Skills

Exceptional communication skills

Teamworking abilities

Organisational skills

Confidence in fast-paced environment

Passion for customer service

Previous Automotive Warranty experience

Tools

Kerridge

ADP

Job description

Lookers Volkswagen are recruiting for a Warranty Administrator to join our Service Team. You will play an important role in providing our customers with a personalized, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to demonstrate their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. This role is fundamental within our Aftersales department! Day-to-day you'll be responsible for processing warranty claims, ensuring all customer records are accurate and liaising with customers face-to-face, over the phone and via email. We are looking for an individual with a customer service or admin background "serviced" to perfection! If you're passionate about customer service and thrive on representing an innovative brand, this role is made for you. You'll be part of a close-knit team, with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!

Responsibilities

• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Maintaining accurate customer records, and updating the systems when any bookings have been made
• Examining completed warranty repair orders and preparing claim forms & supporting material
• Ensuring maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
• Reviewing warranty reporting systems with the line manager to identify improvements where possible and administering warranty policy in the best interests of the Dealership, manufacturer, and customer
• Keeping accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
• Ad-hoc administration tasks as given from the Aftersales Manager

Qualifications

• Exceptional communication skills, with a customer-first approach
• Strong teamworking abilities, alongside effective organisation and time management
• Confidence working in a fast-paced, target-driven environment
• Service administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also.
• Energetic, warm personality and a real passion for delivering a first-class customer experience
• Previous Automotive Warranty experience is essential, and experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

Benefits

• At Lookers, we don't just hire people; we invest in them. By joining our team, you'll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.
• We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.