Trainee Train Manager-Manchester- Talent Pool

West Coast Partnership Development; Manchester; On-site; GBP 55,000; Full time

Job summary

A leading transport company is looking for a Train Manager based in Manchester. This role requires maintaining safety on board, providing excellent customer service, and managing ticket sales. Successful candidates will undergo safety-critical testing and a medical examination. The package includes a competitive salary of £54,491 per annum along with various employee benefits such as free travel and 30+ days of holiday. Join us in delivering outstanding service and making a difference in the community.

Benefits

Final salary pension

Free travel on Avanti West Coast for family

Privilege travel card for discounts

10 free journeys on other operators

30 days holiday increasing with tenure

Qualifications

• Ability to maintain a safe environment for customers and staff.
• Excellent communication skills for customer information and sales.
• Commitment to maintaining a professional image.

Responsibilities

• Manage customer environment and safety on the train.
• Sell tickets and provide journey information.
• Serve as an ambassador for the company while on duty.

Skills

Customer service excellence

Safety management

Enthusiasm

Job description

Ready for an exciting opportunity to join the Avanti Team as a Train Manager based at Manchester?

PLEASE NOTE THIS VACANCY MAY CLOSE EARLY DEPENDING ON THE VOLUME OF APPLICATIONS.

Here at Avanti West Coast, we are raising the bar on providing excellent customer across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Train Managers play a vital role in providing a world class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.

In this role you will work with the On Board team to manage the customer environment, you’ll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.

Key Responsibilities Of The Role Include

• Maintain a safe environment for everyone on-board.
• Champion of Customer Service whilst always maintaining visibility throughout the train
• Be an ambassador of Avanti West Coast and always maintain professional image whilst on duty.
• Provide friendly journey information and a positive sales message to Customers throughout the train.
• Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.

Please Review The Job Description For More Detail Here

If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise.

This is a safety critical position, you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening.

Please note, you must live within a 60 minute drive from the depot

**Salary for this role will be £54,491 per annum (based on a 35‑hour week whilst training and 41‑hour week once fully trained)

Employee Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 10 free journeys on other First Group Train Operators
• 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.

Please upload a CV with your application.

Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close‑knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

• Passionate‑ We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.