Trainee Technician

AMWINS UK; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance services firm in the UK is seeking a Trainee Technician to support the Fleet Admin Team. The role involves processing mid-term adjustments and maintaining communication with underwriters and agents. Candidates should have good interpersonal skills and a minimum of 5 GCSEs including Maths and English. This position offers a valuable opportunity to develop skills in the London Market environment.

Qualifications

• Good knowledge of relevant product class and the London Market is an advantage.
• High level of accuracy and attention to detail required.
• Ability to confidently converse with colleagues, sub-agents and underwriters.

Responsibilities

• Process all mid-term adjustments to Underwriters.
• Maintain adequate contact with sub-agents and underwriters.
• Investigate and resolve accounts queries as requested.

Skills

Interpersonal skills

Computer skills

Attention to detail

Communication skills

Teamwork

Education

Minimum of 5 GCSE at grade C or above, including Maths and English

Job description

Job Description

Title Trainee Technician

Division London Market Fleet

Reports to Manager, London Market Fleet

Job Purpose

To undertake all aspects of mid-term adjustments within the Fleet Admin Team, relative to personal experience and ability.

Responsibilities

• Driver and vehicle referrals (including obtaining additional information from agent where needed)
• Request relevant additional information required by underwriters from agents to enable them to consider requests further and vice versa
• Process all mid-term adjustments to Underwriters
• Issue cover notes and green cards as necessary
• Save all correspondence to dedicated folders on GXB and renaming accordingly.
• Ensure adequate contact is kept with sub-agent and underwriters during any of the processes to finalise matters
• Promptly convey instructions, premium and terms to underwriters and agents
• Issue other relevant GXB integrated documents to accompany debit/credit notes
• Advise agents of acceptance/refusal of cover and provide written confirmation of terms as necessary
• Check and issue policy documents and certificates to agents
• Close documentation to underwriters
• Investigate and resolve accounts queries as requested
• Obtain updated claims experiences/ claim listings from insurer
• Process mid-term amendments using Underwriters portal system where necessary
• Negotiate with underwriters and sub-agents on indemnity issues with the aim of resolving to the client’s satisfaction
• Process as and when vehicle changes to Underwriters.
• Close vehicle declarations to insurers and complete declaration template accurately.
• Add drivers to internal document and close to Underwriters once terms accepted by agent.
• Maintain own diary and complete team entries where necessary.
• Follow processes as detailed in the best practise guide

Personal Attributes

Knowledge/Skills/Qualifications

• Good knowledge of relevant product class and the London Market an advantage.
• Minimum of 5 GCSE at grade C or above or equivalent, including Maths and English
• Excellent interpersonal skills
• Good computer skills
• High level of accuracy and attention to detail
• Ability to confidently converse with colleagues, sub-agents and underwriters, written and verbally
• Able to work both independently and as part of a team

Key Competencies

• Accurate Data and Management of Information
• Communicating and Influencing Skills
• Customer Focus
• Decision Making
• Information Seeking
• Negotiation and Persuasion Skills
• Planning and Organising
• Relationship Building
• Team Working