Trainee Technical Support Engineer. Job in Halesowen Education & Training Jobs

Major Recruitment; Halesowen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local recruitment agency is seeking a Trainee Technical Support Engineer for a client in Halesowen. This role is ideal for school or college leavers looking to enter the IT industry with no prior experience required. The position offers comprehensive training and mentorship, focusing on customer support and troubleshooting in a supportive environment.

Qualifications

• No experience necessary, ideal for school or college leavers.
• Structured onboarding plan with mentor support.
• Interest in a career in IT is essential.

Responsibilities

• Provide technical support to customers through various channels.
• Diagnose ICT problems using required troubleshooting methodology.
• Communicate with stakeholders to resolve issues.
• Learn to use diagnostic tools for investigating faults.
• Assist in testing and configuring systems.
• Support the rollout of upgrades or new systems.
• Maintain accurate records of issues.
• Document common fixes for internal knowledge base.
• Participate in product and technical training sessions.

Skills

Customer support

Technical troubleshooting

Communication skills

Education

GCSEs in English and Maths (Grade 4/C or above) or equivalent

IT-related qualification (e.g., BTEC, NVQ, CompTIA A+)

Job description

Overview

Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to Friday 9am to 5pm. The role will suit either a school or college leaver that has an interest in a career in IT. You will have either GCSEs (Grade 4/C or above) in English and Maths (or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured on boarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge.

Duties and tasks will include:

Responsibilities

• Customer Support – Provide technical support to customers both internal and external through a range of communication channels
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
• Technical Troubleshooting – Learn to use diagnostic tools and remote access software to investigate faults.
• Assist in testing and configuring systems, applications, and equipment.
• Support the roll out of upgrades or new systems or applications
• Documentation & Knowledge Sharing – Maintain accurate records of issues, resolutions, and system changes.
• Contribute to the internal knowledge base by documenting common fixes.
• Continuous Learning – Participate in structured product and technical training sessions and shadowing opportunities. Keep up to date with product updates, industry trends, and best practices