Trainee Technical Support Engineer in Halesowen

Energy Jobline ZR; Halesowen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local recruitment agency is seeking a Trainee Technical Support Engineer for a Halesowen-based client. This role is ideal for school or college leavers interested in starting a career in IT. The position offers structured onboarding with mentor support, focusing on troubleshooting, customer support, and product knowledge. Suitable candidates should have GCSEs in English and Maths or an IT-related qualification. No experience is required and full training will be provided.

Qualifications

• No experience necessary, but interest in IT is required.
• Willingness to learn and participate in training sessions.
• Good communication skills to assist customers effectively.

Responsibilities

• Provide technical support to customers through various channels.
• Diagnose ICT problems using troubleshooting tools.
• Maintain accurate records of issues and resolutions.
• Participate in structured training and keep up to date with industry trends.

Skills

Technical support

Troubleshooting

Communication

Customer service

Education

GCSEs in English and Maths

IT-related qualification (BTEC, NVQ, CompTIA A+)

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to Friday 9am to 5pm. The role will suit either a school or college leaver that has an interest in a career in IT. You will have either GCSEs (Grade 4/C or above) in English and Maths (or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured onboarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge.

• Customer Support
  • Provide technical support to customers both internal and external through a range of communication channels.
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
• Technical Troubleshooting
  • Learn to use diagnostic tools and remote access software to investigate faults.
  • Assist in testing and configuring systems, applications, and equipment.
  • Support the roll out of upgrades or new systems or applications.
• Documentation & Knowledge Sharing
  • Maintain accurate records of issues, resolutions, and system changes.
  • Contribute to the internal knowledge base by documenting common fixes.
• Continuous Learning
  • Participate in structured product and technical training sessions and shadowing opportunities. Keep up to date with product updates, industry trends, and best practices.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.