Trainee Technical Support Engineer

Major Recruitment Oldbury; West Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local recruitment agency is seeking a Trainee Technical Support Engineer for a client in Halesowen. This role is ideal for school or college leavers eager to start their IT career, as no experience is necessary. Working hours are Monday to Friday, 9am to 5pm, with a focus on customer support and technical troubleshooting. Successful candidates will receive structured training and mentorship to develop their skills.

Qualifications

• Interest in a career in IT.
• No prior experience required.
• Willingness to learn and adapt.

Responsibilities

• Provide technical support to customers through various communication channels.
• Diagnose ICT problems and assist in system configurations.
• Maintain records of issues and contribute to the knowledge base.

Skills

Troubleshooting

Customer support

Communication

Education

GCSEs (Grade 4/C or above) in English and Maths or equivalent

IT-related qualification (e.g., BTEC, NVQ, CompTIA A+)

Job description

Overview

Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to Friday 9am to 5pm. The role will suit either a school or college leaver that has an interest in a career in IT. You will have either GCSEs (Grade 4/C or above) in English and Maths (or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured onboarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge.

Responsibilities

• Customer Support
  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
• Technical Troubleshooting
  • Learn to use diagnostic tools and remote access software to investigate faults.
  • Assist in testing and configuring systems, applications, and equipment.
  • Support the roll out of upgrades or new systems or applications
• Documentation & Knowledge Sharing
  • Maintain accurate records of issues, resolutions, and system changes.
  • Contribute to the internal knowledge base by documenting common fixes.
• Continuous Learning
  • Participate in structured product and technical training sessions and shadowing opportunities. Keep up to date with product updates, industry trends, and best practices