Trainee SMT Operator

Lonza, Inc.; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy provider is seeking a Director of Operations to lead their field service operations. The role involves developing operational plans, managing performance metrics, and ensuring high customer satisfaction. Ideal candidates will have a strong leadership background, operational excellence mindset, and the ability to collaborate effectively across teams. Frequent travel between Dublin and the UK is anticipated. This position offers flexibility and a supportive work environment.

Benefits

Flexibility to support family

Opportunities for growth

Voice matters in the workplace

Qualifications

• Demonstrable experience delivering operational plans and senior leadership.
• Ability to build trusted relationships and collaborate across boundaries.
• Strong operational excellence mindset with a focus on quality.

Responsibilities

• Define operational plans to meet strategic business objectives.
• Manage field service operations and performance metrics.
• Collaborate across teams to enhance service processes.

Skills

Leadership

Team-building

Operational management

Finance knowledge

Education

Relevant third-level qualification

Job description

Director of Operations (6‑month FT) – Dublin/London

The Director of Operations is a business‑critical role within the Bord Gáis Energy Executive Team, reporting directly to the COO, Centrica Home. The role is responsible for building and maintaining a highly efficient operations function to support sales & service, field operations and business support across BGE.

Overview

You will have responsibility for oversight of BGE's field service operations, manage a team of field service engineers and installation teams, and ensure safe, efficient and timely delivery of services while maintaining high levels of customer satisfaction and quality. You will also own the strategy for Sales & Service Operations, drive performance metrics, and manage outsourced partner contracts to ensure a cost‑effective, quality‑focused delivery model.

Key Accountabilities

• Define the Bord Gáis Energy Operations business plan, operational targets & strategies to support delivery of our broader business objectives.
• Turn agreed strategic and customer priorities into detailed operational plans.
• Evaluate the efficiency of existing operational business processes and implement improvements to optimise productivity and achieve commercial plans.
• Drive performance metrics and standards across all customer delivery & fulfilment to ensure efficient and effective functioning.
• Monitor day‑to‑day operations to ensure delivery of customer service, satisfying customers' needs for fast, accurate processing of transactions and a consistent, timely and reliable service from third‑party partnerships.
• Own the growth and delivery of our Services & Solutions strategy, including labour & net‑zero skilling strategy to support new products and services.
• Manage the performance of Service & Solutions portfolio, growing gross margin and positioning BGE as a green, fair supplier.
• Ensure timely and efficient delivery of field service operations, meeting customers' expectations.
• Refine the operating model and resourcing strategy to secure specialised skills for growing and diverse customer expectations.
• Monitor and analyse field service performance metrics, identifying areas for improvement in productivity, quality and overall effectiveness.
• Collaborate with cross‑functional teams to develop and enhance field service processes, including procurement to optimise supply chain & EHS for safety and compliance.
• Stay updated with industry trends and advancements, incorporating them into field service strategies.
• Manage risk effectively, ensuring business strategy and objectives are achieved within board‑set risk appetite, including safety risks and mitigation measures.
• Ensure compliance with all regulatory obligations, Data Quality and GDPR standards.
• Deliver against our Energy efficiency obligations, reporting to MD and SEAI for works and meeting government guidelines.
• Develop an ongoing business change and project portfolio to achieve the integrated customer strategy.
• Build a culture of empowerment and trust, motivating teams for excellent customer outcomes and continuous improvement.
• Own customer contact supplier management, developing partnerships for all aspects of operational strategy.
• Collaborate to upsell services and solutions via contact centre partnerships.
• Ensure quality management systems underpin customer delivery from a safety and operational performance perspective.

Required Skills & Experience

• Leadership – demonstrable experience delivering operational plans, delegating actions, and senior leadership experience.
• Team‑building – interest in developing management teams for high performance and engagement.
• Operational management – excellent capabilities, ability to build trusted relationships and collaborate across boundaries.
• Finance, people management and organisational policy knowledge – attention to detail and best practice reporting.

About You

• Relevant third‑level qualification.
• Strong operational excellence mindset and commitment to quality.
• Customer‑obsessed with a focus on execution.
• Strategic and pragmatic thinker, comfortable with risk.
• Team player, fostering autonomy of people and encouraging innovative trial‑and‑error.
• Agile, prioritises solving customer problems and improving experience.
• Passionate about leading change and building an operating model aligned to strategic ambitions.

Why Should You Apply?

We're not a perfect place – but we are a people place. Our rewards offer flexibility to support you and your family financially, physically and emotionally. We value your growth and ambitions and thrive by letting your voice matter.

Discover more about working with us: https://www.morethanacareer.energys/gistbargais

Location

Ideally based in Dublin, with frequent travel to and from our Dublin offices. We also welcome UK candidates willing to travel.