Trainee Service Technician (lates)

Medstrom Ltd; Kegworth; On-site; GBP 25,000 - 29,000; Full time

Job summary

A healthcare service provider in Kegworth is seeking a Trainee Service Technician to ensure the timely delivery and maintenance of products. The ideal candidate will have a proactive attitude and excellent customer service skills, with training provided. Key responsibilities include delivering clean products, performing repairs, and maintaining inventory. The role offers a starting salary of up to £25,000 plus potential on-call earnings and additional benefits.

Benefits

Basic starting salary of up to £25,000

Contributory pension scheme

33 days’ annual leave allowance

Discounts on shopping and wellbeing benefits

Full induction with training

Death-in-Service benefit

Qualifications

• Interest/experience in mechanical or electrical fields is desirable but not essential.
• Experience in a healthcare setting is desirable.
• Willingness to have a DBS completed.

Responsibilities

• Ensure timely delivery and maintenance service.
• Deliver and set up products for patients.
• Perform repairs and maintain product stock.

Skills

Customer service skills

Communication skills

Basic PC skills

Education

Full, valid UK driving licence

Job description

Responsibilities

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, you will be responsible for the delivery and set up of products for patients, within agreed delivery times, and for the repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.

• Deliver clean, ready-to-use products to customer sites.
• Collect products after use and return to the service centre location.
• Disinfect, function check, repair, and electrical safety test products – full training will be given.
• Complete records of testing, delivery and collection within our computerised system.
• Maintain available product stock and spare parts inventory.
• Complete product modifications when required.
• Provide product demonstrations and basic training to staff.
• Maintain a clean and tidy work environment.

Work Hours & On‑Call Rotation

Hours of work: 37.5 hours per week, working Tuesday to Saturday 1:30 pm – 10 pm.

You will also participate in an out‑of‑hours on‑call rota (once trained) to support the team and the customer. This is subject to an on‑call payment and additional payment for hours worked.

Qualifications

• Mechanical or electrical interest/experience desirable, but not essential, as full training will be provided.
• Full, valid UK driving licence required (training/support for manoeuvring long‑wheelbase vans).
• Experience of working within a healthcare setting is desirable.

Personal Requirements

• A proactive, “can‑do” attitude; keen and enthusiastic.
• Excellent customer service skills.
• The ability to communicate effectively.
• The ability to work under your initiative, and follow procedures to achieve deadlines.
• Basic knowledge of hygiene and safety rules is desirable.
• Basic PC skills, including email and MS Office.
• Willingness to have a DBS completed.

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

Benefits & Compensation

• Basic starting salary of up to £25,000 with estimated potential earnings of £27,000+ with on‑call payments.
• On‑call rotation with additional payments.
• Contributory pension scheme.
• 33 days’ annual leave allowance.
• Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme, along with other wellbeing benefits.
• Salary sacrifice schemes, including Cycle to Work.
• Full induction with great training and support from dedicated team members.
• Receive a treat on your birthday.
• Death‑in‑Service benefit available.
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company.

Equal Opportunities & Legal

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero‑tolerance policy to any harassment, of any kind, towards our colleagues.