Trainee Service Advisor: Customer Care & Workshop Liaison

Sytner Group; Newport; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading automotive service company based in Newport is seeking a motivated Trainee Service Advisor. In this role, you will manage inbound and outbound booking calls while ensuring an exceptional level of customer service. With full training provided, including manufacturer training, the position welcomes applications from individuals without previous experience. Flexible working patterns are typically available, including weekends, to maintain high service levels. Join our team and help us deliver outstanding customer care.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Willingness to learn and progress, with no previous experience required.
• Strong organisational and administrative skills.
• Excellent attention to detail.

Responsibilities

• Manage inbound and outbound booking calls.
• Schedule customer bookings and provide clear information.
• Support Service Advisors and keep customers informed.

Skills

Organisational skills

Customer service orientation

Attention to detail

Tools

Kerridge

Job description

A leading automotive service company based in Newport is seeking a motivated Trainee Service Advisor. In this role, you will manage inbound and outbound booking calls while ensuring an exceptional level of customer service. With full training provided, including manufacturer training, the position welcomes applications from individuals without previous experience. Flexible working patterns are typically available, including weekends, to maintain high service levels. Join our team and help us deliver outstanding customer care.