Trainee Service Advisor

Jago Consultants; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious car dealership is seeking a Trainee Service Advisor to deliver exceptional customer service. This role involves managing service enquiries, meeting customers to identify their needs, and providing updates throughout the day. You will also upsell additional services and perform inspections prior to handover. The ideal candidate will bring experience as a service advisor within a franchised dealership and have a positive attitude towards customer service. Long-term career progression is offered.

Qualifications

• Must have current experience as a car dealership Service Advisor.
• Preferably with a prestige brand experience.
• Must possess excellent customer handling skills.
• Must have a valid driving licence.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers, qualifying their needs.
• Progress and update the customer throughout the day.
• Discuss and up-sell additional work to the customer.
• Carry out inspections where necessary prior to handover.

Skills

Customer handling skills

Positive attitude

Communication skills

Job description

Our client is a Prestigious car dealership, looking to bring someone on board & help get a foot in the door with the automotive industry.

Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

Trainee Service Advisor Role:

• Manage all service telephone and Walk-in enquires
• Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• Progress and update the customer throughout the day
• Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

About You:

• MUST have current experience as a car dealership Service Advisor, within a franchised main dealership
• Preferably with a prestige brand experience
• Must possess excellent customer handling skills
• Positive, customer focused attitude and approach to your work
• Must have a valid driving licence

Package: