Trainee Scheduler

Home Instead; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

A community-focused care provider in the United Kingdom seeks a dedicated professional responsible for answering calls, coordinating care schedules, and maintaining client relationships. The ideal candidate will have a passion for caring and the ability to handle stressful situations. Full-time role with a salary of £23,000. Strong skills in operational management and communication are essential.

Qualifications

• Passion for caring and the motivation to help.
• Ability to remain calm in stressful situations.
• Experience in customer service or care management.

Responsibilities

• Answer incoming calls professionally and knowledgeably.
• Field inquiries from clients and care professionals.
• Coordinate and maintain client and care schedules.
• Participate in on-call management.

Skills

Employee Orientation

Operational Risk Management

Computer Skills

Medical office experience

Medical Terminology

Schedule Management

Production Planning

Microsoft Project

Medical Scheduling

Phone Etiquette

Job description

Primary Responsibilities

Answer each incoming call in a friendly professional and knowledgeable manner

Field new client enquires over the phone in a knowledgeable manner enter information into the Home Instead software and print out service call form for handover to Deputy Care Manager

Develop and maintain relationships with both Clients and Care Professionals by regular informative and telephone QA contact

Coordinate Care Professionals schedules on a daily basis

Coordinate and maintain monthly Client schedules in Home Instead Software

Identify and report to Care Manager Recruitment Coordinator

Take Care Professionals hours from timesheets and enter into Home Instead Software

Enter and maintain accurate Client and Care Professionals records in Home Instead Software

Process and mail initial service enquiry letter / brochure

Provide up to date hand over for out of hours cover

Participate in out of hours on-call management

Remain calm in stressful situations

Secondary Responsibilities

Field employment enquires from prospective Care Professionals and arrange for application process as needed

Assist Deputy Care Manager in completing Client Care Plans

Coordinate and maintain a complete Client Service Schedule

Participate in quarterly Care Professionals meetings

Key Skills

• Employee Orientation
• Operational Risk Management
• Primavera
• Computer Skills
• Primavera P6
• Medical office experience
• Medical Terminology
• Schedule Management
• Production Planning
• Microsoft Project
• Medical Scheduling
• Phone Etiquette

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you. Call the office on

We encourage applications from all sections of the community as we want the communities in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Salary : 23000

Remote Work : No

Employment Type : Full-time

Experience : years

Vacancy : 1