Trainee Retail Shipping Manager

Keepsaker Ltd; Timsbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

A jewellery wholesale workshop is seeking a trainee shipping professional to join their team in Timsbury, UK. This role focuses on ensuring timely delivery of products while honing organisational, communication, and IT skills. The ideal candidate will possess excellent maths and English skills, attention to detail, and a warm, empathetic approach when dealing with clients. Working 12 hours over two or three days, this position offers an opportunity for professional growth and development in a supportive environment.

Qualifications

• Excellent English and IT skills are required.
• Ability to meet pressing deadlines is crucial.
• Knowledge of spreadsheets is a bonus.

Responsibilities

• Communicate with team about orders and stock.
• Prepare and print shipping invoices accurately.
• Check that customs information is correct.
• Handle empathetic communication with bereaved clients.

Skills

Excellent maths skills

Strong communication skills

Superior organisational skills

Attention to detail

Tools

Google Sheets

Wordpress

Shipping software

Job description

Do you thrive in a team environment and enjoy the challenge of meeting deadlines? As a trainee shipping professional in this jewellery wholesale workshop, you will play a crucial role in ensuring our products reach our customers on time. You will have the opportunity to work as part of a team, honing your organisational, communication, and attention to detail skills. Alongside preparing shipping invoices and package contents for our loyal customers, you will work with an owner and supervisors who are dedicated to your success.

You will gain valuable experience in computing shipping costs and documenting inventory, ensuring every package reaches its destination. Join us and be part of a team that is committed to providing superior service to our customers, where you can strengthen your core competencies in an inclusive environment and grow both personally and professionally.

This role is open to individuals from all backgrounds. We actively encourage applicants with disabilities and are committed to making necessary adjustments to the workplace to support the right candidate. As an LGBTQIA+ employer, we welcome all.

This role is suitable for individuals with young and school-aged children, as it falls within school hours; older children are welcome during school holidays. We value diversity and inclusion, and we look forward to welcoming you to our team.

The right applicant will be working alongside artists who create jewellery from unique materials such as cremation ashes, milk, and hair. Sensitivity to our bereaved clients is of utmost importance, and we are committed to maintaining a respectful and understanding environment.

Job Responsibilities

• Communicate with team members and customers about orders awaiting shipment and stock creation
• Print invoices that reflect the contents, pricing and destination for application to each package that is shipped
• Confirm that the invoices reflect the correct information
• Check that each order is fully paid before sending
• Participate in preparing packages for delivery by prepping contents and creating additional orders for backordered stock
• Weigh parcels and apply shipping online with Royal Mail OBA and Parcel2Go etc.
• Check that customs information is honest and accurate
• Write handwritten notes on invoices so our customers feel cared for
• Print and apply shipping labels and print manifests for the Royal Mail collection
• Add tracking information to WooCommerce Wordpress website
• Do stocktakes so that stock levels are correct and new stock can be ordered by your supervisor
• Manipulate sophisticated shipping software to document and track each order to estimate arrival, keep track of orders shipped and verify when an item has been delivered
• Collaborate with colleagues to find solutions to issues that may arise with delays, damaged product or backordered items
• Create labels and package stock items
• Maintain an inventory of packaging products including labels, boxes, envelopes, bubble wrap and packing tape
• Answer the telephone and direct client enquiries - please note, you may speak with bereaved clients looking for memorial jewellery so empathy is crucial

Job Skills & Qualifications

Reqiured:

• You will need excellent maths, English and IT skills
• Knowledge of spreadsheets (Google Sheets proficiency is a bonus)
• Able to navigate websites and software quickly
• Good typing speed and knowledge of using keyboard shortcuts (ctrl+C etc.)
• Ability to meet pressing deadlines with attention to detail
• Strong communication skills
• Superior organisational and documentation skills
• Honesty and punctuality

Preferred:

• Experience using label-making software and packaging orders
• Knowledge of Royal Mail’s Click and Drop service
• Familiarity with Wordpress and WooCommerce
• A sense of creativity and artistic flair
• Some knowledge of jewellery making such as jump ring opening would be a bonus (we are also looking for a silversmith)

Working Hours

You will be working 12 hours a week, over two or three days. Either Monday/Tuesday and Thursday/Friday, or Wednesday and Friday. Hours may be increased over time as needed and promotion with further training to Shipping Manager. After full training hours can be done any time of day.

To apply - email your CV to Nikki as a PDF to [e-mail] with a cover email or to [phone] on WhatsApp. CV's in other formats, such as a .docx will not be opened.