Trainee Pensions Administrator

Lane-Clark-; Winchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Lane Clark & Peacock (LCP) invites you to start your career in pensions administration as a trainee. You will join a team of professionals delivering client service, learning about pensions, and taking on increasing responsibility as you progress.

Duties include calculating member benefits, preparing letters, maintaining client databases, handling data files, and responding to inquiries. We value organisation, teamwork, and a readiness to study for professional exams while adapting to varying

Qualifications

• Educated to 'A' level, degree level or equivalents
• Previous office experience would be useful but pensions experience is not essential
• Willingness to study for professional exams
• Excellent organisation and attention to detail skills
• The ability to work under your own steam but also to be a strong team player, capable of multi-tasking and fluctuating workloads. The ability to organise and manage your workloads is vital!
• A high standard of professionalism is required at all times as is a flexibility of hours worked and work undertaken
• An inquisitive mind and keenness to learn

Responsibilities

• Producing calculations of member's benefits by either using pro forma or an automated calculation routine. Calculations will vary from scheme to scheme and will increase in complexity with experience.
• Preparing the appropriate explanatory standard letters to members, clients and advisers
• Maintaining the client database and website (where appropriate) and updating individual member records accurately and completely
• Input information on data files for bulk updates or for producing reports and completing simple verification processes to check data has been entered accurately. You will also be expected to assist in keeping these records in order
• Preparing letters to members, clients and advisors to answer their questions and general enquiries about their benefits. This will be by using standard letters and templates or by drafting non-standard responses
• Communicating with scheme members and clients and dealing with general telephone enquiries on a day to day basis

Skills

A level

Degree level

Team player

Education

A level or degree

Job description

At LCP we love what we do, and it shows. We help our clients make good decisions based on insightful analysis, industry expertise, and game-changing technology. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters.

We have exciting opportunities to start your career in pensions administration as a trainee.

Who are the department and what is the role?

By joining our pension's administration department you will be part of a team of committed professionals that gives their clients the best possible service. Each day is spent working on a number of clients leading to variety in the work that you will do. As you develop you will take on more responsibility for the clients that you work on which will give you a real sense of client ownership and individual growth as you learn more about pensions in general.

As you develop and grow at LCP and move on from the trainee role there will be new and exciting opportunities in a number of areas. This may include involvement in specialist groups, helping develop internal procedures and training and undertaking more complex number and technical work.

What will you be doing?

• Producing calculations of member's benefits by either using pro forma or an automated calculation routine. Calculations will vary from scheme to scheme and will increase in complexity with experience.
• Preparing the appropriate explanatory standard letters to members, clients and advisers
• Maintaining the client database and website (where appropriate) and updating individual member records accurately and completely
• Input information on data files for bulk updates or for producing reports and completing simple verification processes to check data has been entered accurately. You will also be expected to assist in keeping these records in order
• Preparing letters to members, clients and advisors to answer their questions and general enquiries about their benefits. This will be by using standard letters and templates or by drafting non-standard responses
• Communicating with scheme members and clients and dealing with general telephone enquiries on a day to day basis

What skills, qualities and experience do you need for this role?

• Educated to 'A' level, degree level or equivalents
• Previous office experience would be useful but pensions experience is not essential
• Willingness to study for professional exams
• Excellent organisation and attention to detail skills
• The ability to work under your own steam but also to be a strong team player, capable of multi-tasking and fluctuating workloads. The ability to organise and manage your workloads is vital!
• A high standard of professionalism is required at all times as is a flexibility of hours worked and work undertaken
• An inquisitive mind and keenness to learn

What’s in it for you?

Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Hybrid working (see top of the advert for details)
• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Cycle to work scheme
• Digital GP services

For your wealth:

• Discretionary bonus scheme
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - [e-mail] to discuss how we can support you with your application.

Recruitment agencies

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our currentPSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.