Trainee - Maintenance Surveyor

St Mungo's; City of Westminster; On-site; GBP 20,000 - 30,000; Full time

Job summary

A housing services provider in the UK is offering a Trainee Maintenance Surveyor position. This full-time opportunity combines practical work with formal training to achieve a CIH Level 2 4 qualification. Responsibilities include supporting administrative tasks, providing customer service, and learning about property management. Ideal candidates will have strong administrative skills, a proactive attitude, and an interest in social housing.

Qualifications

• Eager to learn and ready for a new challenge.
• Interest in social housing or property management.
• Confidence with IT systems to process maintenance requests.

Responsibilities

• Learn the foundations of property services.
• Provide excellent customer service to residents and contractors.
• Assist in inspections and engage with residents.

Skills

Strong admin skills

Clear communication

Problem-solving skills

Time management

Education

CIH Level 2 4 qualification

Tools

Microsoft Office

Job description

Are you looking to gain hands‑on experience to kickstart your career in housing and property services? We have an exciting 2‑year Trainee Maintenance Surveyor opportunity, joining the St Mungo's Property Services Team. This full‑time role combines practical work with a recognised qualification, giving you the skills and knowledge to build a career in property management and maintenance. In the role of Trainee Maintenance Surveyor, you have the chance to make a real impact on housing quality and residents' lives at St Mungo's. Why not join us and help deliver safe, secure homes that rebuild lives?

What you’ll do in the trainee role:

• Year 1: Learn the foundations of property services, supporting our admin team and Head of Repairs.
• Staffing the service desk and handling queries via phone and email from residents, contractors, and colleagues.
• Provide excellent customer service alongside the service desk, and use relevant IT systems to process maintenance requests and reactive repairs.
• Year 2: Work alongside Regional Surveyors, gaining experience in inspections, repairs, project management, and resident engagement.
• Complete a structured training programme, and work towards a professional qualification (CIH Level 2 4).
• Attend formal learning off site whilst working towards a recognised qualification.
• If you’re eager to learn and ready for a new challenge, we’d love to hear from you! An interest in social housing or property management (experience is a bonus).
• Strong admin skills and confidence with Microsoft Office; willing to learn new systems.
• Clear written and verbal communication, with a focus on great customer service.
• A proactive attitude to learning and personal development.
• Practical problem‑solving skills and the ability to follow instructions.
• Good time management and organisational skills. Able to balance full‑time work with formal study.