Trainee IT Helpdesk Technician / 1st Line Support

Newto Training; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A training provider in Newcastle upon Tyne is offering a Trainee IT Helpdesk Technician role as part of their Cyber Security Career Programme. This program provides trainees with four industry-recognized certifications and over 100 hours of live online training, equipping them for real-world IT jobs. No prior experience is necessary, and a job guarantee is included, making this an excellent opportunity for career changers.

Benefits

4x industry-recognised certifications

100+ hours of live online training

Job guarantee on completion

Qualifications

• Strong communication skills
• Curiosity and motivation to learn

Responsibilities

• Complete Cyber Security Career Programme
• Gain certifications and practical experience
• Secure job offers with partner companies

Job description

Trainee IT Helpdesk Technician / 1st Line Support

Newto Training
Newcastle Upon Tyne, Tyne and Wear

£24,685 per year - estimated ?
Permanent
Full time
NEW

Looking to move away from retail, hospitality or shift work - and build a career that actually gives you long‑term stability and flexibility?

Cyber Security is one of the fastest-growing industries in the world, and you don't need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects.

You’ll gain four globally recognised certifications – Microsoft Azure Fundamentals, CompTIA Security+, CompTIA CySA+ and Forescout FSCA – along with over 100 hours of live, instructor‑led online training. Everything is built around practical learning, so you’ll get real‑world project work that prepares you for what happens in real security environments.

We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course.

Once you complete your programme, we connect you directly with our partner companies to secure your first role. And if you don’t receive a job offer, we’ll refund 100% of your course fees.

What you’ll get:

• 4x industry‑recognised certifications
• 100+ hours of live online training
• Real‑world project work to add to your CV
• Job guarantee on completion – or we refund your course fees

Course cost: £2,795. Or £232.91 per month.

You don’t need previous technical experience – just strong communication skills, curiosity, and the motivation to learn.

If you’re ready to move into a career that pays better, helps you grow faster, and can be done from anywhere, this is your next step.

Interested to start your Cyber Security journey?