Trainee Field Service Technician

Additional Resources Ltd; Derby; On-site; GBP 28,000; Full time

Job summary

A leading security solutions company is seeking a Trainee Field Service Technician to support service, maintenance, and repair operations. You will receive comprehensive training and earn a competitive salary of £27,540, with opportunities for overtime and professional development. Responsibilities include maintaining specialist equipment, troubleshooting issues, and providing customer service in various client settings.

Benefits

Paid travel time for early starts or late finishes

25 days annual leave plus 8 bank holidays

Workplace pension (employee 5%, employer 3%)

Access to Employee Assistance Programme

Qualifications

• Prior field service experience preferably in mechanical or electrical environment.
• Skilled in diagnosing faults and carrying out equipment repairs.
• Confident using tablets or mobile devices for job management.
• Full UK driving licence.

Responsibilities

• Assisting with the maintenance, installation, and repair of specialist security equipment.
• Troubleshooting and resolving technical issues in a timely manner.
• Updating service records via a mobile device or tablet.
• Managing and maintaining van stock and tools in good order.
• Providing excellent customer service.
• Working flexibly to accommodate call-outs.

Skills

Field service experience in mechanical or electrical environment

Diagnosing faults and equipment repairs

Confident using tablets or mobile devices for job management

Job description

Overview

An opportunity has arisen for a Trainee Field Service Technician (Electrical & Mechanical) to join a well-established company specialising in the design, manufacturing, and installation of high-quality physical security and entrance-control solutions.

As a Trainee Field Service Technician, you will be learning hands-on, supporting service, maintenance, and repair operations across various client sites. This is an on-field role offering a salary of £27,540 and benefits.

Responsibilities

• Assisting with the maintenance, installation, and repair of specialist security equipment.
• Troubleshooting and resolving technical issues in a timely and efficient manner.
• Updating service records via a mobile device or tablet.
• Managing and maintaining van stock and ensuring tools and equipment are in good working order.
• Providing excellent customer service while representing the business professionally.
• Working flexibly to accommodate occasional evening and weekend call-outs in line with service demands.

What we are looking for

• Prior field service experience preferably in mechanical or electrical environment.
• Skilled in diagnosing faults and carrying out equipment repairs
• Confident using tablets or mobile devices for job management
• Full UK driving licence

Shift / Overtime

• Timings: 8am - 5pm
• 40 hours per week
• On call duty / emergency call outs: £125
• Overtime: Monday - Saturday: £22 per hour
• Sundays and bank holidays: £25 per hour

What’s on offer

• Competitive Salary
• Overtime opportunities with enhanced rates.
• Paid travel time for early starts or late finishes.
• Comprehensive training and development plan.
• 25 days annual leave plus 8 bank holidays.
• Workplace pension (employee 5%, employer 3%).
• Access to an Employee Assistance Programme offering same-day GP consultations, physiotherapy, and wellbeing support.
• Increasing sick pay entitlement with length of service.
• On-call allowance and structured rota once fully trained.