Trainee Customer Support Assistant

JobStart Scheme; Ballycastle; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local customer service provider in Ballycastle seeks a Customer Service Representative. The role includes handling customer enquiries and managing CRM systems. Ideal candidates will possess excellent interpersonal skills and a strong commitment to customer satisfaction. The position offers up to 25 hours of work per week with potential for additional hours. This temporary position comes with a competitive hourly wage.

Qualifications

• strong organisational skills are essential.
• previous experience in customer service is preferred.
• training will be provided for CRM systems.

Responsibilities

• Serve as the first point of contact for customer enquiries.
• Manage incoming calls, emails and social messages promptly.
• Record and update customer details on CRM systems.
• Assist in booking appointments and after sales visits.
• Handle complaints and provide helpful solutions.

Skills

Excellent customer service and interpersonal skills

Strong organisational and administrative abilities

Competence in using CRM or database systems

Job description

THE EMPLOYER IS: BALLYCASTLE CLIMBING FRAMES.Be the first point of contact for new and existing customers. Learn how to handle enquiries, manage CRM systems, book appointments and provide excellent aftercare support.

Responsibilities

• Serve as the first point of contact for customer enquiries.
• Manage incoming calls, emails and social messages promptly and professionally.
• Record and update customer details on CRM systems.
• Assist in booking appointments, quotations and after sales visits.
• Handle complaints and provide helpful solutions under guidance.
• Follow up with customers to ensure satisfaction after installations.
• Support the admin team with general office and client related tasks.

Skills and Qualifications

• Excellent customer service and interpersonal skills.
• Strong organisational and administrative abilities.
• Competence in using CRM or database systems (training provided).

Further Information

The Employer is: BALLYCASTLE CLIMBING FRAMES.JobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1742364 Job Sector Customer Service and Call Centre Area Co Antrim Location Ballycastle Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour. No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 29/10/2025 Closing date 09/12/2025 Worktime Monday to Friday, times to be confirmed.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025