Trainee Complaints Resolution Specialist

Candidate Source; Leeds; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

33 days holiday (incl. BH)

Discounts and Cashback

Parking and gym

Onsite refreshments

Job summary

Candidate Source is seeking a Trainee Complaints Handler to join our Complaints Administration and Investigations Teams in Leeds. The role is hybrid after initial training at our city centre office, with strong training and development opportunities.

You will handle customer enquiries via calls, emails and letters, log progress in real time, and ensure regulatory deadlines are met while delivering high service standards and acting as a brand ambassador.

Qualifications

• Experience in Complaints or Customer Service, preferably in a regulated Financial Services setting.
• Understanding of complaints environments and regulatory compliance.
• Excellent communication and interpersonal skills.
• Strong administrative skills and experience updating customer records.
• Ability to work independently and manage time effectively.
• Proficiency in Microsoft Office.

Responsibilities

• Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously.
• Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time.
• Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines.
• Investigate and resolve customer complaints relating to customer service and payment-related issues.
• Act as a brand ambassador for the business and the end client, delivering a high standard of service at all times.

Skills

Customer service

Communication

Regulatory compliance

Administrative skills

Independent working

Microsoft Office

Tools

Microsoft Office

Job description

Candidate Source is seeking a Trainee Complaints Handler to join our Complaints Administration and Investigations Teams in Leeds. The role is hybrid after initial training at our city centre office, with strong training and development opportunities.

You will handle customer enquiries via calls, emails and letters, log progress in real time, and ensure regulatory deadlines are met while delivering high service standards and acting as a brand ambassador.