Trainee Client Advisor - Insurance

Marsh & McLennan Companies; Norwich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global insurance broker is seeking a motivated Junior Client Advisor in their Norwich office. The role involves building client relationships, collaborating with experienced team members, and learning about the insurance industry. Candidates should have 5 GCSEs including English and Maths, and ideally have prior customer service experience. The position offers a comprehensive training program and opportunities for professional growth within a supportive environment.

Benefits

Comprehensive training program

Apprenticeship opportunities

Career development and advancement opportunities

Qualifications

• 5 GCSEs at Grades 9 – 4, must include English and Maths.
• Right to Work in the UK or Republic of Ireland.
• Previous work experience in customer service is preferred.

Responsibilities

• Work alongside experienced colleagues to service clients.
• Build and maintain strong relationships with clients.
• Deliver quality work under time pressures.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to multitask

Microsoft Excel skills

Microsoft Outlook skills

Education

5 GCSEs at Grades 9 – 4 (including English & Maths)

Job description

Company:Marsh Description: We are seeking a motivated and enthusiastic Junior Client Advisor to join Marsh’s Risk Management (RM) team. RM is the large client division of Marsh, and we specialise in servicing large, multinational clients. Marsh is the world's largest broker, employing over 70,000 people worldwide.

In this role, you will have the opportunity to work alongside experienced insurance professionals across Marsh. You will be based in our Norwich office, but will work closely with our London office, as well as other colleagues across the globe.

If you are passionate about building relationships, eager to learn, and excited to contribute to a leading global organisation, we want to hear from you! Join us in shaping the future of risk management and make a meaningful impact in the insurance industry.

What can you expect?

• Excellent opportunities to learn about the world of insurance within a busy and friendly team.
• Collaborative teamwork on our large multinational clients on a daily basis.
• Opportunities to further your personal and professional career aspirations within a global organisation via an apprenticeship qualification.
• We focus on developing our talent. Whether that is through technical courses or studying for your CII qualification, we have a strong “grow-our-own” policy.
• Your role will also involve dealing with underwriters at large insurance firms and will provide networking opportunities at both our Norwich and London offices.

We will count on you to:

• Partner with and learn from experienced colleagues who possess extensive knowledge of the insurance industry to service our clients and deliver the very best of Marsh at all times.
• Learn about the insurance industry and all that it can offer.
• Be able to work on your own and as part of a team to deliver quality work under time pressures.
• Build and maintain strong relationships with clients, serving as the primary point of contact for their day-to-day service needs.

What you need to have:

• 5 GCSEs at Grades 9 – 4 (including English & Maths)
• Right to Work in the UK or Republic of Ireland (no visa sponsorship provided)
• Ideally, previous work experience working with customers, for example from working in environments such as (but not limited to) retail or hospitality.

What makes you stand out:

• A sociable personality with the ability to talk confidently to clients and colleagues
• Demonstrate enthusiasm and pride in maintaining a high standard of work
• Great attention to detail
• Ability to multitask and prioritise responsibilities
• Strong IT skills, especially Microsoft Excel and Outlook

Why join our team?

• A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role
• An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification
• Excellent development, career mobility and advancement opportunitiesLearning and challenging yourself every day, throughout your career
• Exposure to working with some of the most experienced colleagues in the industry
• Open, positive culture where diversity is valued and celebrated

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.