Trainee Claims Handler

LRG; Worthing; On-site; GBP 26,000; Full time

Job summary

A national property company in Worthing is seeking a Trainee Claims Handler to efficiently manage rental warranty claims while ensuring compliance with regulations. The ideal candidate will have strong customer service skills, attention to detail, and the ability to manage a busy caseload. This role offers career growth, market-leading training, and a supportive team environment. An exciting opportunity to develop your skills within a collaborative environment awaits you.

Benefits

Competitive salary package

Quarterly and yearly awards

Generous holiday allowance

Market-leading training

Qualifications

• Previous experience in claims handling or customer service.
• Basic understanding of claims management processes.
• Strong communication skills for client interactions.

Responsibilities

• Process rental warranty claims efficiently and accurately.
• Manage a caseload and escalate complex cases as needed.
• Maintain accurate records of claims activity.

Skills

Claims handling experience

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

Tools

Claims systems

Microsoft Office Suite

Job description

Job Title: Trainee Claims Handler

Location: Becket House, Worthing

Brand: LRG

Salary: £25,755 per annum

About Us

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

The Claims Handler is responsible for processing rental warranty claims efficiently and accurately, ensuring excellent customer service and compliance with internal and external regulations. This role involves managing a caseload, collaborating with colleagues, and escalating complex cases to the Senior Claims Handler when needed.

Key Responsibilities

• Manage a portfolio of claims, ensuring timely and accurate assessment and resolution.
• Review all necessary documentation and evidence to support claims decisions.
• Communicate with clients and stakeholders to provide updates and clarify claim requirements.
• Ensure all claims adhere to company policies, procedures, and UK regulatory standards.
• Identify and escalate complex or high-priority cases to the Senior Claims Handler for further review.
• Maintain accurate and up-to-date records of all claims activity in the claims management system.
• Contribute to the department’s objectives by meeting individual and team performance targets.
• Participate in training and development opportunities to enhance knowledge and skills.

What are we looking for

• Previous experience in claims handling or a customer service role (rental warranty or insurance experience preferred).
• Basic understanding of claims management processes and UK regulatory requirements.
• Strong communication skills, with the ability to provide clear and concise updates to clients and stakeholders.
• Good organisational skills and the ability to manage a busy caseload effectively.
• Problem‑solving skills, with the ability to identify when to escalate a case for additional support.
• High attention to detail to ensure accuracy in claims processing.
• Proficiency in claims systems and Microsoft Office Suite.

What we can offer you

• Proven track record for career growth and advancement within the company.
• Market‑leading training and ongoing professional development.
• Supportive and collaborative team environment.

Benefits

• Competitive salary package.
• Quarterly and yearly awards.

Salary sacrifice pension scheme

Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.