Trainee Care Coordinator

Home Instead; Godalming; On-site; GBP 19,000 - 23,000; Full time

Job summary

A care service provider in Godalming is seeking a Care Coordinator to manage client enquiries and coordinate Care Professionals. The ideal candidate will have excellent communication skills and the ability to multitask. The role offers a starting salary of £23,000 per year and a supportive team environment, along with full training and career development.

Benefits

Full training and career development

Supportive and welcoming team environment

Qualifications

• Experience in customer service or care coordination is an advantage.
• Attention to detail is essential.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls in a friendly and professional way.
• Handle new client enquiries and enter details into the system.
• Coordinate daily and monthly rotas for Care Professionals.

Skills

Friendly and confident communicator

Highly organised

Comfortable using computer systems

Able to multitask

Team player

Job description

You'll receive full training and gain hands-on experience in care coordination, scheduling, and client support.

What you’ll do

• Answer incoming calls in a friendly, professional, and knowledgeable way
• Handle new client enquiries and enter details into our software system
• Build and maintain great relationships with Clients and Care Professionals
• Coordinate daily and monthly rotas for Care Professionals
• Enter and maintain accurate records for clients and staff
• Process Care Professionals' hours from timesheets
• Send information packs and brochures to new enquiries
• Provide handovers for the out-of-hours team and take part in on-call duties
• Stay calm, organised, and professional under pressure

Qualifications and Additional Information

• Friendly and confident communicator
• Highly organised with great attention to detail
• Comfortable using computer systems
• Able to multitask and stay calm in busy situations
• Team player with a passion for providing excellent care
• Home Instead Godalming provides high-quality, person-centred care that helps older adults live independently at home.
• Starting salary of £23,000 per year
• Monday-Friday working hours (9am-5pm)
• Full training and career development
• Supportive and welcoming team environment
• A chance to make a real difference every day