Trainee Account Manager

Mix Labs UK Ltd; Matfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mix Labs UK Ltd is looking for a motivated and personable Trainee Account Manager to join our team. You do not need previous sales experience—we are looking for someone with the right attitude, strong communication skills and a genuine willingness to learn.

With practical training and support from the team, you will learn how to look after wholesale customers, process orders, introduce new products and develop new business.

Qualifications

• Strong communication and interpersonal skills as core
• Positive attitude and willingness to learn new things
• Reliable and well-organised with attention to detail
• Team-focused and capable of handling multiple tasks

Responsibilities

• Build friendly, professional relationships with wholesale customers.
• Respond to customer questions by phone and email.
• Contact prospective and existing customers to discuss products and opportunities.
• Understand customer needs and recommend suitable products and ranges.
• Prepare and process customer orders accurately through our online systems.
• Keep CRM records and follow-up actions complete and up to date.
• Keep customers informed about new products, restocks and promotions.
• Follow up leads and help reactivate customers who have not ordered recently.

Skills

Communication skills

Positive attitude

Organisational skills

Attention to detail

Reliability

Teamwork

Willingness to learn

CRM familiarity

Office software

Tools

CRM software

Office software

Job description

A supported opportunity to learn sales, develop customer relationships and progress into managing your own accounts.

Contract: Full-time, office-based. Some flexibility may be available for the right candidate.

Hours: 9:00am–5:00pm, Monday to Friday

Salary: Competitive starting salary, with scope to progress as you develop

About the role

Mix Labs is looking for a motivated and personable Trainee Account Manager to join our team. You do not need previous sales experience—we are looking for someone with the right attitude, strong communication skills and a genuine willingness to learn.

With practical training and support from the team, you will learn how to look after wholesale customers, process orders, introduce new products and develop new business. As your confidence and knowledge grow, you will take increasing ownership of your own customer accounts.

About Mix Labs

Based in the Garden of England, Mix Labs is a UK manufacturer, wholesaler and retailer of vaping products. Alongside our own ranges, we supply a broad selection of leading products to customers across the country. We are proud of our products, our customer service and the dedicated team behind the business.

What you’ll learn to do

• Build friendly, professional relationships with wholesale customers.
• Respond to customer questions by phone and email.
• Contact prospective and existing customers to discuss products, offers and opportunities.
• Understand customer needs and recommend suitable products and ranges.
• Prepare and process customer orders accurately through our online systems.
• Keep CRM records and follow-up actions complete and up to date.
• Keep customers informed about new products, restocks and promotions.
• Follow up leads and help reactivate customers who have not ordered recently.
• Work towards clear personal and team goals.

What we’re looking for

• A positive attitude and enthusiasm for learning.
• Clear, confident and friendly communication skills.
• Good organisation and the ability to prioritise your work.
• Care and accuracy when entering information or processing orders.
• Basic confidence with email, online systems and everyday office software.
• Reliability, initiative and a willingness to ask questions.
• A team-focused approach and a genuine desire to help customers.
• Comfort working towards goals and receiving constructive feedback.

Previous experience in retail, hospitality, customer service or an office environment may be helpful, but it is not required. Full product and systems training will be provided.

What you can expect

This is a genuine development opportunity in a close-knit business. You’ll receive structured support as you build your product knowledge, customer-service skills and sales confidence, with the opportunity to progress into managing your own customer accounts.

Mix Labs welcomes applications from people of all backgrounds. We assess applicants on their potential, skills and suitability for the role.