Train Running Controller

Chiltern; Banbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A train operating company in the UK seeks a Train Running Controller responsible for managing service operations and ensuring performance standards. The role requires effective communication, IT proficiency in railway software, and the ability to work flexible shifts, including unsocial hours. Candidates should have experience in a railway control centre and knowledge of operational procedures. This position offers the chance to contribute to service reliability and customer satisfaction, maintaining the high standards of the railway industry.

Qualifications

• Experience working in a railway control centre environment preferred.
• Willingness to work flexible shifts, including unsocial hours.
• Active listener with strong communication skills.
• Good understanding of railway rule book.

Responsibilities

• Manage and monitor day-to-day service operations.
• Utilize various systems to address potential disruptions.
• Develop and implement contingency plans for service delivery.
• Coordinate with Network Rail on managing incidents and regulations.

Skills

Communication skills

IT literacy

Experience in railway control

Education

GCSE qualifications or equivalent

Tools

TRUST

Compass

MS Office

Job description

As a Train Running Controller at Chiltern Railways, you will play a pivotal role in the management and oversight of our train services. You will be responsible for making critical decisions related to service operations, ensuring efficient service delivery, and implementing contingency plans to maintain high performance standards. This role demands a proactive approach to monitoring and responding to service disruptions, collaborating closely with Network Rail and internal stakeholders to optimize service reliability.,

Responsibilities

• Provide day-to-day management and monitoring of Chiltern Railways' service operations
• Utilize TMIS, TRUST, and TrackerNet systems to identify and address potential or actual service disruptions promptly
• Maximize on-time performance by assessing and managing train schedules effectively
• Develop and implement contingency plans to mitigate the impact of disruptions on service delivery
• Coordinate with Network Rail on incident management and train regulation to safeguard service performance
• Ensure compliance with operational procedures and contingency plans during service disruptions
• Collaborate with Network Rail Controllers to anticipate and resolve regulatory issues affecting service operations
• Manage requests to Network Rail for schedule adjustments and additional train paths as necessary
• Plan and coordinate short-term train paths in collaboration with Network Rail, CR Fleet and train crews
• Monitor and investigate TRUST incidents and delays attributed to them, taking corrective actions as needed
• Communicate effectively with internal and external stakeholders to address operational challenges tactfully and efficiently

Personal Specifications

• Experience working in a railway control centre environment preferred.
• Willingness to work flexible shifts, including unsocial hours
• Active listener with strong communication skills to convey clear and concise information
• IT literate with proficiency in railway software (e.g., TRUST, Compass) and MS Office
• Ability to travel to and from work, requiring own transport for access during unsocial hours
• Working in a Safety Critical environment
• Good understanding of railway rule book
• GCSE qualifications or equivalent

Chiltern Railways, a proud subsidiary of Arriva UK Trains, runs exceptional mainline services from London Marylebone to Birmingham and more. We're known for our top‑notch customer service, punctuality, and innovative approach. Our mission? Delivering reliable, comfortable journeys while ensuring passenger safety and satisfaction.