Train Manager - Lead Safe, Customer-Focused Journeys

Arriva Plc; Newcastle upon Tyne; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading transportation provider in the UK is seeking a Train Manager based in Newcastle upon Tyne. This role involves ensuring excellent customer service onboard trains and managing unexpected situations. The position offers a starting salary of £35,371 during training, increasing to £41,292 upon completion. Candidates must be safety-conscious and ready to work shifts. Perks include free train travel and a pension scheme, making it an exciting opportunity for those passionate about travel and customer interaction.

Benefits

Free unlimited train travel

Discounted travel on other train companies

Pension scheme

Free uniform

Excellent holiday entitlement

Qualifications

• Passionate about delivering excellent customer service.
• Ability to handle unexpected situations confidently.
• Team-oriented with a focus on safety.

Responsibilities

• Ensure every journey is great for customers.
• Check and sell tickets on board.
• Communicate information about journeys effectively.

Skills

Customer Service

Safety awareness

Problem-solving

Job description

A leading transportation provider in the UK is seeking a Train Manager based in Newcastle upon Tyne. This role involves ensuring excellent customer service onboard trains and managing unexpected situations. The position offers a starting salary of £35,371 during training, increasing to £41,292 upon completion. Candidates must be safety-conscious and ready to work shifts. Perks include free train travel and a pension scheme, making it an exciting opportunity for those passionate about travel and customer interaction.