Train Crew

inploi; Peene; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services company in the UK is hiring for the role of Train Crew Passenger Service Agent for Le Shuttle (Eurotunnel). The position includes loading and unloading passengers, providing excellent customer service, and ensuring safety procedures are followed. Candidates must possess strong customer service skills, be flexible with shifts, and meet various safety requirements. This role offers competitive pay and benefits, including full training and career development opportunities.

Benefits

Competitive hourly pay

Company pension scheme

Health & wellbeing plans

Instant access to earned wages (Wagestream)

Discounts and rewards (Fizz Benefits)

Employee Assistance Programme

Refer-a-Friend scheme

Full training and career development

Quality uniform provided

Qualifications

• Minimum age 18 required.
• Valid passport is necessary.
• Customer service experience of at least 1 year is essential.

Responsibilities

• Load and unload Passenger Shuttles following Health & Safety procedures.
• Support vehicle and passenger movements across the site.
• Deliver excellent customer service in a dynamic environment.

Skills

Customer Service experience

Strong verbal and written English skills

Flexibility to work varied shifts

Ability to work under pressure

Job description

Train Crew Passenger Service Agent – Le Shuttle (Eurotunnel)

Are you looking for a fast-paced, hands-on role where no two days are the same? Carlisle Support Services is recruiting Passenger Service Agents to work on board the trains and on site to support Le Shuttle (Eurotunnel)—a unique opportunity to work at one of the UK’s most iconic transport operations.

What You’ll Do

• Load and unload Passenger Shuttles in line with Health & Safety procedures
• Support vehicle and passenger movements across the site
• Assist customers during transit with a friendly, proactive approach
• Work both on site and on board trains
• Deliver excellent customer service in a dynamic, safety-critical environment

What We Offer

• Competitive hourly pay (paid monthly)
• Company pension scheme
• Health & wellbeing plans
• Wagestream – instant access to earned wages
• Fizz Benefits – discounts and rewards
• Employee Assistance Programme
• Refer-a-Friend scheme
• Full training, induction, and career development
• Quality uniform provided

Shift Information

• Shifts last 8 hours 10 minutes
• Varying schedule 24/7/365
• Includes nights, weekends, and early starts
• Own transport is required due to site location & shift times

About You

You’ll thrive in this role if you enjoy working in a busy, customer-focused environment and take pride in delivering safe and efficient operations.

You must have:

• Minimum age 18
• Valid passport
• Strong verbal and written English skills
• Flexibility to work varied shifts
• Ability to work under pressure and as part of a team
• Customer Service experience (min 1 year)

It’s a bonus if you have:

• Customer service experience within the transport or travel industry preferred but not essential

Requirements

To work in this safety-critical environment, screening is mandatory:

• 5 years of checkable employment/education history
• Proof of right to work in the UK
• CTC (Counter Terrorism Check) and overseas police check (if applicable)
• Current DBS check
• Safety-critical medical
• Original documents such as passport, driving licence, utility bill (last 3 months), HMRC letter, bank statement, payslip, or birth certificate

About Carlisle Support Services

We work with some of the UK’s biggest brands— Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks, and more.
With 5,000+ employees, we provide security, events, cleaning, and retail support services at major venues and critical national sites.

Join us and access genuine career progression, ongoing training, and recognition programmes that support your development.

Equality, Diversity & Inclusion

We are committed to fairness, equality, and inclusion. All applicants are assessed solely on merit and ability.

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