Traffic Team Operations Support

FedEx; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A logistics and delivery company is looking for a part-time Operations Support Agent in Bristol, UK, to ensure the timely delivery of urgent packages and manage customer inquiries. The successful candidate will demonstrate strong communication skills, the ability to thrive in a fast-paced environment, and meticulous attention to detail. This position offers a competitive hourly wage, with additional benefits, including training and tuition assistance opportunities.

Benefits

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Qualifications

• Strong communication skills required.
• Proven ability to manage time effectively under pressure.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Ensure timely delivery of customers' urgent packages.
• Handle incoming customer calls regarding shipments.
• Investigate failed deliveries and reallocate for next-day delivery.
• Enter data into the tracking system accurately.
• Communicate effectively with team members.
• Adhere to FedEx processes and regulatory requirements.

Skills

Good communication and social skills

Ability to work in a fast‑paced environment

Attention to detail

Job description

GBD FedEx Express UK Transportation Limited, 15 Lysander Road, Cribbs Causeway

Job Family: FXE-EU: Operations Support Agent (ID)

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.

Working Hours

20 per week (Monday to Friday, 16:00-20:00, no break).

Posting Dates

Start Date: 22-Oct-2025 | Close Date: 23-Oct-2025

Salary

£14.02 per hour. Premium paid for hours worked between 19:00-22:00 and 22:00-06:00.

What you will be doing

• Ensuring that customers' urgent packages get to the right place on time
• Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritizing and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager and other operations stations
• Adhering to FedEx processes, procedures and controls and regulatory requirements

What you bring with you

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping

We are an equal opportunity employer. FedEx is Disability Confident Committed.

We are committed to a diverse and inclusive workforce.