Traffic Management Coordinator

Chevron TM; Nuneaton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utilities contractor in the UK is seeking a Traffic Management Coordinator to oversee the coordination of utilities contracts. The ideal candidate will manage logistics, assist in financial processes, and ensure high standards in customer service. This role offers a highly competitive salary, comprehensive benefits, and opportunities for career development and progression. Candidates should have strong communication skills and proficiency in Microsoft Office, while experience in traffic management is a plus.

Benefits

Highly competitive salary

Company laptop and phone

26 days holiday plus Bank Holidays

Company pension

Career Development

Cycle to work scheme

Qualifications

• Confident to work with Orion/SAP and other IT systems.
• Must be confident in working in a high-pressure environment and meeting tight deadlines.
• Ability to quickly resolve scheduling and logistics conflicts.

Responsibilities

• Build and coordinate all activities for utilities contracts.
• Assist in logistically managing the workload of Traffic Management Operatives.
• Maintain financial transactions as part of the job building process.

Skills

Microsoft Office Suite proficiency

Ability to work under pressure

Excellent communication skills

Negotiation skills

Customer-focused attitude

Attention to detail

Tools

Orion/SAP

Job description

Responsibilities

The Traffic Management Coordinator is a pivotal role within our utilities sector as you will take full responsibility for building and coordinating all activities for our utilities contracts. You will report to the Contract Manager to assist in logistically managing the workload of a team of Traffic Management Operatives to ensure they are undertaking work at the expected standards, times and locations.

• Coordination and Logistics: Responsible for building, reviewing and creating picking lists for all work onto our ERP system.
• Liaison with our client to fulfil capacity efficiently.
• Schedule planned and reactive works using all tools available to achieve contractual SLA's and KPI's.
• Customer Service: Attend meetings with the team and client, in person and online; provide information to our clients; address customer enquiries and resolve issues in a timely manner.
• Financial Management: Assist in maintaining financial transactions as part of the job building process to ensure we are maximising revenue and in line with contractual rates.
• Data Management: Maintain accurate records of contract and operational delivery areas.
• Communication: Assist in answering calls from the client and customers and direct internally to relevant parties; maintain effective communication channels with the contract team, supervisors, managers and operatives to maintain operational efficiencies; liaise with our client on job‑specific requirements and maintain accurate data on internal and external systems.
• Learning and Development: Participate in training sessions to enhance your administration skills; develop a solid understanding of our contract and services to assist clients effectively; learn about cross‑aspects of the contract for assisting in other areas when required.

General hours of work are 42.5 hours per week, with varying shift patterns between 7 am and 6 pm, including some weekend shifts on a rota basis.

Qualifications

• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Confident to work with Orion/SAP and other IT systems.
• Must be confident in working in a high‑pressure environment and meeting tight deadlines/SLA's, where required.
• Excellent communication skills both face‑to‑face and over the telephone.
• Excellent negotiating skills.
• Ability to quickly resolve scheduling and logistics conflicts.
• Ability to complete work tasks with thoroughness, accuracy and consistency.
• Customer‑focused attitude and a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Eagerness to learn and take a proactive approach to tasks.
• Attention to detail and accuracy in data entry and record‑keeping.
• Traffic management experience, but this is not essential.
• Scheduling & Planning experience, again not essential as full training will be provided.

Benefits

• Highly competitive salary
• Company laptop and phone
• 26 days holiday plus Bank Holidays
• Job security
• Company pension
• Employee Assistance Programme
• Life Assurance with a range of other amazing benefits available through an app
• Paternity leave – paid at full salary for 2 weeks
• Maternity leave – paid at full salary for 3 months and half salary for a further 3 months
• Fill Your Boots Rewards – saving an average of £400 per year.
• Access to our Internal Academy
• Career Development and Progression
• Cycle to work scheme
• Electric car scheme

Equal Opportunity

Chevron TM believes the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity. Because of this, Chevron TM is fully committed to being an equal opportunity employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.