Traffic Dispatcher

Biffa Group; New Chapel; On-site; GBP 25,000 - 33,000; Full time

Job summary

Biffa Group is hiring a Traffic Dispatcher at the Newchapel depot, Monday to Friday. You will allocate vehicles to ensure top-quality service delivery and maintain Health & Safety standards and compliance with environmental and O Licence requirements.

The role also involves hands-on activity to support employee engagement and continuous improvement projects, including productivity and quality of service initiatives.

Qualifications

• Experience in a similar responsibility role within the services or logistics sector.
• People and health & safety management experience.
• Strong knowledge of the local area.
• Knowledge of the transport and logistics industry is desirable.
• Familiarity with environmental and health & safety legislation.

Responsibilities

• Oversee day-to-day operations to deliver best-in-class service.
• Manage route efficiency and utilise optimal disposal outlets.
• Debrief staff at end of day to resolve challenges swiftly.
• Ensure driver availability and coverage compliant with legislation.
• Input pay, bonuses and disposal information into the system; perform admin duties.
• Monitor vehicle availability and ensure drivers complete checks per policy.
• Support the Depot Manager; deliver training, inductions and toolbox talks.
• Resolve service-related or invoice/charge queries with Customer Services.

Skills

People management

Health & safety

Local area knowledge

Transport & logistics

Environmental legislation

Operational management

Communication skills

Planning skills

Deadline-driven

Adaptability

Excel

Tools

Microsoft Office

Job description

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000 people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Help us make a difference as a Traffic Dispatcher at our Newchapel depot working Monday to Friday.

A quick look at the role.

The Traffic Dispatcher role will effectively support the day to day operations of the Depot through successful allocation of vehicles to ensue best in class service delivery.

The role will also ensure all Health and Safety standards are maintained and ensure that environmental and O Licence compliance is maintained.

As well as the transport activity, the role will allow hands-on activity to support with Employee Engagement, continuous improvement projects and covering items such as productivity and quality of service provision.

Why it’s an opportunity not to be wasted.

• Day to day management of operational staff in order to achieve best in class service delivery.
• Managing route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
• Debriefing of operational staff at the end of each working day to identify any challenges and support with swift resolutions.
• Managing driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
• Performing administrative duties including input of pay and bonus onto the company system and accurate input of disposal information.
• Controlling vehicle availability on a daily basis to ensure that drivers have completed their checks in accordance with company policy.
• Supporting the Depot Manager at all times and ensure that mandatory training, induction and toolbox talks are delivered in line with company policy.
• Resolving service-related queries and invoice/charge queries on behalf of the customer and with the support of Customer Services.

Requirements

Here’s what we require:

• Experience of a position of similar responsibility in the Services or Logistics industry.
• Experience of people and health and safety management
• Strong knowledge of the local area.
• Good knowledge of the Transport and Logistics industry is desirable
• Knowledge of existing and impending environmental and Health & Safety legislation.
• Experience of first line operational management.
• Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
• Ability to plan, organise and prioritise effectively.
• Experience of working to strict deadlines in a time critical environment.
• A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
• Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).