Traffic Controller Assistant

The Binn Group; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading waste management company in Scotland seeks a Traffic Controller Assistant to support daily operations within a fast-paced environment. The role involves managing customer enquiries, maintaining records, and providing administrative assistance to ensure smooth operations. The ideal candidate will have administrative experience and a willingness to learn.

Qualifications

• Previous administration experience from a regulated environment.
• Ability to manage customer requests and provide support.
• Proficient in operating computer systems.

Responsibilities

• Maintain accurate records of customer requests.
• Answer telephone enquiries and provide admin support.
• Create reports on non-movement of containers.

Skills

Knowledge of administration systems

Willingness to learn

Job description

Overview:To work in a fast-paced environment assisting with the traffic controllers daily workload. This will include answering calls from customers and scheduling work appropriately. Ensuring the Traffic Controller is aware of any changes or customer developments.

Main Traffic Controller responsibilities will include:

• Maintain accurate records of customer requests
• To answer telephone enquires, record and pass messages as required.
• To provide full administration support including verifying correct details, email support and liaising with drivers/Yard Ops where appropriate.
• To operate computer systems and following compliance and company procedures.
• Create reports detailing non-movement of containers and failed jobs.

The ideal candidate for this post will possess the following skills and experience:

• Knowledge of administration systems.
• Previous administration experience ideally from a highly regulated environment, i.e. resource management.
• Willingness to learn as training will be provided.

As one of Scotland's largest recyclers with over 20 years of waste management expertise, we've developed an innovative, creative and supportive environment that generates organic growth and brings economic and social benefits to employees, the community, businesses and the environment.