Trading Supervisor

BIAZA (British and Irish Association of Zoos and Aquariums); Lewes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading environmental conservation organization is seeking a Trading Supervisor for their Catering Team at the Wetland Centre. The successful candidate will lead operations, manage finances, and ensure high standards of food and customer service. Ideal applicants will have experience in catering and relevant qualifications. This permanent, full-time position requires 37.5 hours per week, including weekends.

Benefits

33 days annual leave (increasing to 38 after 5 years)

Free entry to all wetland centres for you and your family

Colleague discount on shopping and memberships

Cycle to work scheme

Contributory pension scheme

Life Assurance up to three times your salary

Qualifications

• Minimum of GCSE standard or equivalent required.
• Food hygiene qualification (level 2) is essential.
• Proven experience in a catering environment.

Responsibilities

• Optimize financial performance and manage KPIs.
• Minimize wastage with stock control measures.
• Adhere to cash handling procedures.

Skills

Experience in a catering environment

Food hygiene qualification (level 2)

Customer service

Team leadership

Education

GCSE standard or equivalent

Job description

WWT Arundel

South East. Sussex Closing date for applications is: 25th Nov 2025

An exciting opportunity has arisen for a Trading Supervisor to join our Catering Team at Arundel Wetland Centre.

The successful applicant will support the Trading Manager to deliver an inspirational catering environment that consistently delivers a high standard of food that contributes to an excellent visitor experience. They will:

• Optimize financial performance by review and management of KPI’s taking the appropriate action to increase profit, reduce waste and deploy resources effectively.
• Actively work to minimize wastage with stock control measures and participate in stock handling through organizing deliveries and assisting with stock takes
• Adhere to the WWTs cash handling procedures with effective use of the epos system
• Promote the WWT where ever possible in order to drive membership sales.

This is a permanent, full-time position, requiring you to work 37.5 hours per week, 5 days out of 7, including weekends and bank holidays.

About You

To join as our Trading Supervisor you will:

• be educated to a minimum of GCSE standard or equivalent
• have a food hygiene qualification (level 2)
• have experience gained in a catering environment and of a Food Safety Management System (FSMS)
• have a proven track record in delivering, and exceeding, departmental targets
• have a proven passion for leading a team and promoting great customer service
• adapt quickly to different roles and have an eye for detail and achieving consistently high standards

If this sounds like you then click apply. We would love to hear from you.

We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783. Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)