Trading Standards Support Officer

Golearnleicestershire; England; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in England seeks a Business Support Officer to assist Trading Standards Officers in protecting consumers while ensuring compliance with legal requirements. Applicants should have excellent communication and computer skills, alongside a proactive approach to managing workload. This is a hybrid role, offering both office and flexible working arrangements, and requires individuals eager to contribute positively to their community.

Qualifications

• Experience managing own workload with ability to prioritise.
• Proactive approach with flexibility to meet service needs.
• Experience communicating professionally with various stakeholders.
• Ability to follow management instructions effectively.

Responsibilities

• Respond to complaints and enquiries about businesses.
• Support Trading Standards Officers during inspections.
• Maintain records and logs accurately.
• Provide compliance advice to businesses.

Skills

Time management

Communication

Initiative

Computer skills

Understanding GDPR

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire LE3 8RA

Worker Category: Hybrid worker

Salary: £26,832 - £28,146 per annum (pro rata for part time)

Working Hours: Full time 37 hours per week

Contract Type: Permanent

Closing Date: 23rd December 2025

Interview Date(s): w/c 12th January 2025

Are you looking for a business support role that is more than administration? Do you want to play a part in protecting consumers and supporting local businesses whilst working for one of the top performing councils in the UK?

This could be the role that you have been looking for, to develop your current skills and learn new ones. Supporting a dedicated team of Trading Standards Officers to carry out enforcement work as part of their statutory functions on behalf of the Council.

About the Role

You will be responsible for a wide and diverse range of duties such as responding to complaints, enquires and reported incidents received to the Service about businesses, products, and services. Speaking to businesses on the telephone and undertaking routine administrative work as well as practical tasks such as ensuring specialist equipment is maintained and available for officers to carry out their work. Working on a team alongside Trading Standards Officers; providing them with support to carry out their role.

You may accompany officers when out on inspections to businesses or when visiting consumers in their homes. You may assist with criminal investigations by carrying out tasks such as sampling and undertaking test purchases or logging evidence. You will be required to make detailed and accurate notes and records at all times relating to the work you undertake. You will assist with logging of information in accordance with the legislative framework surrounding the legal process.

You will be communicating with consumers and providing compliance advice to businesses by sending out standard letters and questionnaires and processing responses accordingly. You will assist our duty officers to take and record enquiries incidents received by the Service.

You will maintain an area of specialism acquiring specific knowledge around that area of Trading Standards work, such as business advice, new food or feed businesses or safety of imported products, training will be provided.

About You

• Experience of managing one’s own workload and ability to prioritise work to meet deadlines and the needs of a demanding and rapidly changing work environment.
• A proactive approach with flexibility to meet service needs, this may include working outside of normal office hours.
• Experience of communicating via telephone, letter or face to face with officers, businesses, other agencies, or departments in a professional manner.
• A broad spectrum of skills and ability to use your own initiative as well as following management instructions to enable you to efficiently carry out a wide range of tasks; experience of providing advice in an enforcement role would be an advantage.
• Enthusiastic to work in Trading Standards with an enquiring mind and an understanding of the work undertaken by Trading Standards.
• Excellent computer skills to enable fast and efficient data input and accurate and detailed recording of information, as well as understanding social media and the ability to carry out open-source research via the internet.
• Experience of working to set standards, protocols and procedures ensuring consistency and accuracy, and understanding the confidential nature of the work and adhering to GDPR.

We recommend you visit the following websites for more information about Trading Standards:

https://www.leicestershire.gov.uk/business-and-consumers/trading-standards

https://www.tradingstandards.uk/

We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

For more information or an informal discussion, please contact:

Alison Law – Team Manager, you can contact me by email

Hugh Keen – Senior TSO, you can contact me by email

Marie Arrand – Senior Administrator, you can contact me by email

How to Apply

To apply for this job, please click on ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.