Trade Desktop Support Engineer

Deutsche Bank AG; Camden Town; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial institution in Camden Town seeks a Trade Desktop Support Engineer. This role involves providing hands-on support for trader voice systems and desktop infrastructure while resolving incidents and managing deployments. Ideal candidates should have strong technical proficiency and experience in End User Computing support within corporate environments. The position requires working on-site with a shift pattern.

Benefits

Training and development opportunities

Coaching and support from experts

Flexible benefits tailored to your needs

Qualifications

• Experience with Microsoft Endpoint Manager, PowerShell scripting, and troubleshooting complex applications.
• Proven background in End User Computing support within corporate environments.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Provide hands-on support for Trader voice systems and desktop infrastructure.
• Resolve complex incidents and monitor key business desks.
• Manage hardware/software deployments, upgrades, and IMAC activities.

Skills

Strong technical proficiency in Windows 10/11, Mac OS, iOS, Android

Experience supporting virtualised desktops (VDI)

Solid understanding of networks and user management tools

Excellent client-facing and troubleshooting skills

Relevant IT qualifications

Job description

Overview

Job Title: Trade Desktop Support Engineer

Location: London

Corporate Title: Associate

As a Direct Support Analyst, you will be central to Deutsche Bank's front-office operations, providing hands-on support for Trader voice systems, desktop infrastructure, and end-user computing. This role supports candidates seeking trading floor support, end user services analysis, or IT support roles in banking. You will join the UK Direct Support team, part of the Global Technology Infrastructure (GTI) division, where your work directly impacts the performance and reliability of critical trading systems. You will collaborate with global teams to resolve incidents, drive service improvements, take ownership of technical issues, build strong relationships with front-office stakeholders, and help shape the future of Direct Support services at Deutsche Bank.

Responsibilities

• Provide hands-on support for Trader voice systems, desktop infrastructure, and end-user computing.
• Resolve complex incidents and drive service improvements in collaboration with global teams.
• Own technical issues, build relationships with front-office stakeholders, and contribute to the evolution of Direct Support services.
• Proactively monitor key business desks, activate and support mobile devices, and collaborate with tech teams to analyze root causes.
• Manage hardware/software deployments, upgrades, and IMAC activities including installation and decommissioning of workstations, printers, phones, and dealer boards.

What we'll offer you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Inclusive, equal opportunities employer with reasonable adjustments for those with disabilities (e.g., assistive equipment).

Skills and experience

• Strong technical proficiency in Windows 10/11, Mac OS, iOS, Android, Microsoft 365 Apps, workstation hardware, printers, thin clients, and mobile devices.
• Experience supporting virtualised desktops (VDI), Microsoft Endpoint Manager, PowerShell scripting, and troubleshooting complex applications and hardware configurations.
• Solid understanding of networks and industry-standard tools for user and endpoint management; beneficial experience with trader voice equipment and scripting (PowerShell, Python).
• Proven background in End User Computing support within corporate environments—ideally investment banking, hedge funds, or brokerage firms.
• Excellent client-facing and troubleshooting skills, ability to work under pressure and meet tight deadlines; familiarity with ITIL practices and basic project management.
• Relevant IT qualifications (e.g., Microsoft certifications) and willingness to work on-site in a shift pattern (7am-7pm, Monday-Friday) with occasional weekend support; hybrid working not applicable for this role.

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. We have also been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on [e-mail] to discuss how we can best support you. You can also share your phone number for a member of the team to call you to discuss specific requirements.

We strive for a culture where we are empowered to excel together every day, acting responsibly, thinking commercially, taking initiative, and working collaboratively. We welcome applications from all people and promote a positive, fair, and inclusive work environment.