Trade Counter Assistants

Eurocell Plc; Taunton; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading building materials supplier is seeking a Trade Counter Assistant in Taunton. You will manage trade counter sales, provide excellent customer service, and support branch operations. The role demands strong customer communication skills and a hands-on approach. Ideally, candidates should have experience in a similar role and hold a valid driving license. The position offers a competitive salary and numerous employee benefits, including a healthcare plan and generous holiday allowance.

Benefits

Healthcare Cash Plan

Life Assurance (3x Salary)

High Street Discounts

25 days holiday plus statutory holidays

Company Pension Plan

Employee discount on products

Qualifications

• Passion and energy to deliver exceptional customer service and achieve business targets.
• Confident IT user with experience of MS Office and industry standard software.

Responsibilities

• Achieve sales targets and provide exceptional customer service.
• Pick, load, and deliver products to customers.
• Support branch operations and maintain branch standards.

Skills

Customer service orientation

Sales ability

Organizational skills

IT skills (MS Office, SAP)

Teamwork

Education

Valid driving license

FLT license (advantage)

Job description

Key Responsibilities

• Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations


• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers


• Provide exceptional customer service and support to new and existing customers


• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans


• Responsible for route planning, safe driving and keeping the Company vehicle clean


• Supporting the Branch Manager with actions and activities on time, in full


• Compliance with Health and Safety, company policies and procedures


• Ensure excellence in customer service, operational standards and Branch sales targets are achieved


• Support the delivery of sales targets whilst developing and maintaining positive customer relationships


• Assist with the delivery of branch operations


• Provide support and assistance to Branch colleagues as required


• Maintain branch standards – including warehouse and stock management, front of house cleanliness and point of sale

Key Attributes & Qualifications

• Passion and energy to deliver exceptional customer service and achieve business targets


• A hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers


• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy


• Good organisational skills, with ability to prioritise and use own initiative


• Confident IT user, with experience of MS Office and industry standard software eg SAP


• A full and valid driving licence is essential, and a FLT licence could be a distinct advantage


• Previous branch stock take experience could be a distinct advantage


• Comfortable to work in a small team and on occasion, alone


• Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage

Hours & Pay

• Hours: 22 per week – Permanent role, Between 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday Rota


• Salary: £27,936 basic salary per year Pro Rata


• Bonus/OTE: Realistic total earning potential of up to £31,536 per year Pro Rata

Benefits

• Healthcare Cash Plan


• 3x Salary Life Assurance


• High Street Discounts


• Staff Discount


• We have a Christmas shutdown period


• We only work occasional Saturdays, on a rota basis


• We don't open our branches on Sundays


• Our branches close at 4:30pm during the week, we support your work/life balance!


• We offer a FREE Healthcare plan for all our employees


• Exceptional monthly Branch Bonus Industry leading induction and training programmes


• Excellent opportunities to grow with us, and progress your career


• You will be rewarded with a very competitive basic salary


• 25 days holiday, plus statutory holidays – normally 33 days in total each year


• Free Healthcare plan for all employees


• Enhanced Maternity and Paternity benefit


• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown


• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success


• Company Pension Plan


• Employee discount on Eurocell products


• Discounts across many well‑known online and high street retailers


• A blend of training, including e‑learning and on‑the‑job training to help your career development


• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it


• Colleague Referral Programme – we pay you for successfully referring people to join our team


• Excellent opportunities to grow with us, and progress your career