Trade Counter Assistants

Eurocell Plc; Redditch; Presencial; GBP 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare Cash Plan

3x Salary Life Assurance

Staff Discount

Descripción de la vacante

Eurocell Plc is seeking a hands-on Trade Counter Assistant to work with the Branch Manager and Supervisor in day-to-day branch operations. You will drive trade counter sales, confidently communicate product knowledge to customers, and provide exceptional service to both new and existing customers.

The role covers picking, loading and delivering products using Eurocell's fleet, route planning, safe driving, and maintaining stock and branch standards.

Formación

• Experience in a similar role in trade/builders merchant/retail, glazing or uPVC environment is advantageous.
• Good organisational skills with the ability to prioritise and use own initiative.
• Confident IT user with experience of MS Office and industry software e.g. SAP.

Responsabilidades

• Trade counter sales to achieve sales targets and communicate product knowledge confidently to customers.
• Provide exceptional customer service and support to new and existing customers.
• Picking, loading and delivering products to customers via company vehicles.
• Route planning, safe driving and keeping company vehicles clean.
• Assist with branch operations and support Branch Manager and Supervisor.
• Maintain branch standards including warehouse and stock management, front of house cleanliness and POS.

Conocimientos

Customer service

Communication

Organisational skills

Teamwork

Herramientas

SAP

MS Office

Driving licence

FLT licence

Descripción del empleo

• Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
• Provide exceptional customer service and support to new and existing customers
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
• Responsible for route planning, safe driving and keeping the Company vehicle clean
• Supporting the Branch Manager with actions and activities on time, in full
• Compliance with Health and Safety, company policies and procedures
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
  Passion and energy to deliver exceptional customer service and achieve business targets
• A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
  HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota

SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:

• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4:30pm during the week, we support your work/life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus Industry leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career, You will be rewarded with a very competitive basic salary of £27,936 per year
• An excellent monthly bonus scheme, which added to your salary would be up to £31,536 per year
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team