Trade Counter Assistant / Driver

Eurocell Plc; Doncaster; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading trade and building supplier in Doncaster is looking for a Trade Counter Assistant. This role involves assisting in sales, providing exceptional customer service, and supporting branch operations. Candidates should be proactive with good organizational skills. The position offers a competitive salary of up to £31,536 per year and numerous benefits, including healthcare and employee discounts.

Benefits

Free healthcare plan

Cash Plan

25 days holiday plus statutory holidays

Exceptional monthly branch bonus

Company pension plan

Employee discount on products

Qualifications

• Passion for delivering exceptional customer service.
• Hands-on, commercially focused approach.
• Experience in retail or trade environments preferred.

Responsibilities

• Assist in trade counter sales and achieving targets.
• Provide exceptional customer service and product knowledge.
• Help with the organization of branch operations.

Skills

Customer service

Sales driving

Organizational skills

Proactive engagement

IT skills (MS Office, SAP)

Team collaboration

Tools

SAP

MS Office

Job description

Trade Counter Assistant – Eurocell

Job Responsibilities

• Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day‑to‑day branch operations
• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
• Provide exceptional customer service and support to new and existing customers
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
• Responsible for route planning, safe driving and keeping the company vehicle clean
• Supporting the Branch Manager with actions and activities on time, in full
• Compliance with Health and Safety, company policies and procedures
• Ensure excellence in customer service, operational standards and branch sales targets are achieved
• Support the delivery of sales targets while developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to branch colleagues as required
• Maintain branch standards – including warehouse and stock management, front‑of‑house cleanliness and point of sale
• The Metal Shop Supervisor will lead fabrication and assembly operations within a busy workshop supporting retail and commercial fit‑out projects. You will be responsible for managing the day‑to‑day running of the metal shop.

Qualifications & Skills

• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands‑on customer–focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software such as SAP
• A full and valid driving licence is essential, and a FLT licence could be a distinct advantage
• Previous branch stock‑take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion alone
• Experience within a similar role, ideally in a trade/builder’s merchant/retail, glazing or uPVC environment could be a distinct advantage

Position Details

• Hours: 22 per week – Permanent role, between 7 am – 4:30 pm Monday to Friday, 8 am – 12 pm Saturday rota
• Salary: £27 936 basic salary per year pro rata – realistic total earning potential up to £31 536 per year

Benefits

• Free healthcare plan for all employees
• Cash Plan
• 3× salary life assurance
• High Street discounts, staff discount
• Christmas shutdown period
• We work occasional Saturdays on a rota basis; we don’t open our branches on Sundays; our branches close at 4:30 pm during the week – supporting your work/life balance
• Exceptional monthly branch bonus
• Industry‑leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career
• 25 days holiday, plus statutory holidays – normally 33 days in total each year
• Enhanced maternity and paternity benefit
• Free Life Assurance Plan of 3× your annual salary
• Option to join the Eurocell Share‑Save Scheme at discounted rates and share in our company success
• Company pension plan
• Employee discount on Eurocell products
• Discounts across many well‑known online and high‑street retailers
• A blend of training, including e‑learning and on‑the‑job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice when you need it
• Colleague Referral Programme – we pay you for successfully referring people to join our team
• Our Trade Branch Network offers genuine opportunities to make a difference and provides many exciting career pathways within Eurocell