Trade Counter Assistant

hireful.; Manchester; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading mechanical component distributor is seeking a Trade Counter Assistant in Manchester. This role involves providing customer service, processing orders, and ensuring high satisfaction levels. The ideal candidate will have experience working in a trade counter or customer service environment. The position offers a salary of up to £27,000 per annum plus benefits including up to 33 days holiday, an employee rewards program, and a pension scheme.

Benefits

Up to 33 days holiday

Employee Rewards

Retail Discount Scheme

Life Assurance

Qualifications

• Experience in customer service or retail roles.
• Ability to handle queries via phone and email.
• Strong communication skills.

Responsibilities

• Provide support across the trade counter and branch.
• Handle customer queries over the phone and email.
• Process orders and fill in picking slips.

Skills

Customer service skills

Telephone communication

Order processing

Job description

Do you have experience working on a Trade Counter? Want to work for a nationwide organisation with great progression opportunities?

Look no further.

Working for this well-established mechanical component distributor as Trade Counter Assistant, you’ll provide day‑day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.

Salary – Up to £27,000 Per Annum + Callout Bonus

Location – Stretford, Manchester

Role Type – Permanent / Full Time / Mon-Fri / 8-5 / Occasional call out (1 in 4 weeks)

Benefits – Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and / or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance

The Role

You’ll deal with incoming queries from customers over the phone and via email. This will see you taking orders down and filling in picking slips to be given to the warehouse so that they can pick, pack and ship out the delivery to the customer.

There will also be a face‑to‑face element of the role as there is a trade counter within the branch that you will also service customers for. These will usually be small b...