Trade Account Manager — Customer Success & SAP

Hillarys Blinds Limited; Carlton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement company in the UK is seeking a proactive Trade Account Manager. In this role, you will deliver exceptional service to trade customers by resolving queries efficiently. Successful candidates will have excellent communication skills, a minimum of GCSE education, and experience in customer service and Microsoft Office. The position promises a supportive and inclusive working environment.

Qualifications

• Excellent telephone manner with strong communication skills.
• Proficient in Microsoft Office applications.
• Self-motivated with the ability to work independently.

Responsibilities

• Respond to customer calls and emails, meeting KPIs.
• Resolve queries efficiently, liaising with departments.
• Maintain accurate updates in SAP and log customer issues.

Skills

Excellent telephone manner

Strong verbal communication skills

Strong written communication skills

Strong time management skills

Organisational skills

Self-motivated

Customer service experience

Education

Minimum of GCSE level education

Tools

Microsoft Office (Word, Excel, Outlook)

SAP

CRM systems

Job description

A leading home improvement company in the UK is seeking a proactive Trade Account Manager. In this role, you will deliver exceptional service to trade customers by resolving queries efficiently. Successful candidates will have excellent communication skills, a minimum of GCSE education, and experience in customer service and Microsoft Office. The position promises a supportive and inclusive working environment.