Trade Account Manager

CMO SUPERSTORES; Plymouth; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading eCommerce supplier in Plymouth is seeking a Customer Service Representative to manage customer relationships, generate sales leads, and provide excellent service. Ideal candidates should have a strong telephone manner and experience in customer service roles. Benefits include an extra day off every fortnight, employee assistance programs, and competitive holiday allowance.

Benefits

Extra day off every fortnight

Employee Assistance Programme

Discount scheme

Cycle to work scheme

On-site parking

Company events

Competitive holiday allowance

Qualifications

• Experience in a similar customer service role is preferred.
• Ability to absorb new information quickly.
• Communicates well with others.

Responsibilities

• Contact existing customers to generate new sales leads.
• Identify new target clients and revenue opportunities.
• Develop and maintain successful business relationships.
• Research potential new customers and their needs.
• Manage orders efficiently from quote to customer service.

Skills

Good telephone manner

Problem solving skills

Able to work to sales targets

Team player with a 'can do' attitude

Education

GCSE Maths & English or equivalent

Job description

Overview

Contract Type: Permanent
Location: Plymouth
Salary: £28,000 - £30,000 D.O.E
Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike.

Responsibilities

• Contacting our existing customer base to generate new sales leads
• Identify new target clients and revenue opportunities and manage their requests, providing excellent customer service
• Develop and maintain successful business relationships with clients on the telephone and email to build loyalty and increase repeat business
• Researching and identifying potential new customers
• Obtaining feedback from our customers to establish any gaps in our product range
• Help promote the company through a positive attitude and engaging with the customers
• Liaising with suppliers, as required, to fulfil customer orders
• To manage orders from point of quote, order processing and to deal with customer service in a fast efficient manner
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
• Up-selling products to existing customers, including key products and special offers
• Entering notes into a database, including dates for follow up calls
• Develop and retain product knowledge by attending supplier training events
• Working collaboratively by sharing ideas, knowledge and resources
• Responsible for engaging with new suppliers
• Undertake any further relevant research, development or training as required
• As and when, there will be a requirement for you to support other members of team, with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload.

Requirements

• GCSE Maths & English or equivalent
• Good telephone manner
• Experience of similar customer service role
• Computer literate with a high standard of written and spoken English
• Ability to absorb new information quickly
• Problem solving skills
• Ability to work to sales targets
• Team player with a “can do” attitude
• Communicates well with others
• Trustworthy and reliable

CMO SUPERSTORES Ltd is an equal opportunities employer.

A note to all applicants – we are unable to offer sponsorship of any kind.

Benefits

• Extra day off every fortnight
• Employee Assistance Programme
• BHN Extras (discount scheme)
• Cycle to work scheme
• On-site parking
• Company events
• Competitive holiday allowance