Trace Agent/Investigator/Researcher - Full Or Part Time

Reed; Hatfield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading debt collection firm in Hatfield is seeking a Trace Agent to conduct online research and verify debtor information. The ideal candidate is inquisitive, resourceful, and possesses strong communication skills. This role offers full-time or part-time flexibility with hybrid working options. Competitive salary and performance-related bonuses are available along with professional development opportunities.

Benefits

Competitive salary

Performance-related bonus

Opportunities for professional development

Qualifications

• Proficiency in using online search engines and databases for research.
• Strong attention to detail for data accuracy and reliability.
• Excellent communication skills for verification and reporting.

Responsibilities

• Conduct online research to locate debtor contact information.
• Make outbound calls to verify collected data.
• Update records while maintaining confidentiality.

Skills

Online research proficiency

Attention to detail

Excellent communication skills

Time management

Commercial awareness

Job description

Do you have an inquisitive nature with a passion for investigative work? Are you a resourceful, problem solver with a tenacious attitude?

My client is looking for a Trace Agent to join their team, where you will utilise various databases and online resources to locate and verify contact information for debtors. This role is crucial in facilitating effective communication between theorganisation and debtors, ensuring the efficiency of the debt collection process. The ideal candidate will be highly curious, resourcefuland possess strong commercial awareness.

My client would consider someone Full Timeor 2x Part Timersfor this role with the flexibility or working hybrid also.

Day‑to‑day of the role

• Conduct thorough online research to locate accurate contact information for debtors using databases, public records, social media platformsand other sources.
• Make outbound calls to verify and cross‑reference collected data to ensure its accuracy and reliability.
• Update debtor records as required and maintain strict confidentiality in line with data protection regulations.
• Provide regular reports on tracing activities and outcomes to management, contributing to the overall effectiveness of our operations.

Required Skills & Qualifications

• Proficiency in using online search engines, databasesand other research tools.
• Strong attention to detail with the ability to identify relevant information from various sources.
• Excellent communication skills, both written and verbal, essential for effective data verification and reporting.
• Ability to work independently and efficiently manage time and priorities.
• Commercial awareness and a basic understanding of the debt collection process are desirable.

Attributes

• Inquisitive nature with a passion for investigative work.
• Resourceful problem‑solver with a tenacious attitude.
• Ethical and trustworthy approach to handling sensitive information.
• Adaptability and willingness to learn new techniques and tools.

Benefits

• Competitive salary with a performance‑related bonus.
• Opportunities for professional development and growth within the organisation.
• Supportive team environment that values innovation and efficiency.