TPA / Property Claims Technician

Exchange Street Claims ltd; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in claims management is seeking a Case Manager to join its Property TPA Division based in Glasgow. The successful candidate will be responsible for managing a caseload of property claims while ensuring high levels of customer service and effective communication with all stakeholders. This role offers the opportunity to work closely with a national team and engage directly with clients and insurers.

Qualifications

• Experience in claims handling or customer service is essential.
• Ability to manage a caseload effectively.
• Strong communication and report writing skills.

Responsibilities

• Provide first class customer service to all clients.
• Handle and manage various property claims until settlement.
• Write detailed reports for insurers and give recommendations.

Skills

Customer Service

Claims Management

Communication

Report Writing

Job description

Our client is looking to recruit a Case Manager within their Property TPA Division.

Role Overview

The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are proactively managed to conclusion and that client-specific service level criteria are met.

Key Responsibilities

1. Work closely with a national team of field Adjusters.
2. Handle a caseload of Household/HNW, Commercial Property & Real Estate claims through to settlement.
3. Write full and detailed reports for insurers, including recommendations for settlement.
4. Liaise with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims.

Application Process

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims: 0161 667 0428 / [e-mail]. Job Ref: CD231.

For all other vacancies, visit our website - exchange-street.co.uk.