TPA Claims Governance Manager

AIG Europe; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a UK Claims Sourcing / Governance Manager to oversee third-party administrator management and ensure compliance with regulatory standards. The role involves leading the onboarding process of TPAs, governance of outsourced claims, and collaboration with internal and external stakeholders. Strong analytical and communication skills are essential. Join this dynamic team in London for an opportunity focused on operational excellence and compliance.

Benefits

Comprehensive benefits package

Professional development opportunities

Inclusion and diversity initiatives

Qualifications

• In-depth experience in managing claims and engaging with claims departments in various countries.
• Strong analytical skills – ability to analyze complex information, identify risks and make sound decisions.
• Excellent communication skills in English.
• Experience managing third-party vendors.

Responsibilities

• Lead the onboarding process of TPAs, ensuring compliance with AIG’s standards.
• Oversee performance and compliance of multiple TPAs across various countries.
• Provide governance to minimize regulatory risk while enhancing operational efficiency.
• Assist in preparation and execution of external audits.
• Support implementation of strategic projects and organizational design.

Skills

Claims management

Analytical skills

Third-party vendor management

Multilingual communication

Job description

American International Group Inc. (AIG) is a global leader in insurance and financial services known for its innovation and customer‑centric approach. Operating in over 80 countries AIG offers a broad range of products including property casualty insurance, life insurance, retirement solutions and other financial services. At AIG you’ll have the opportunity to collaborate with industry experts, develop your career in a dynamic environment and contribute to the company’s reputation as a trusted partner for clients worldwide. Join us and be part of an organization that values integrity, innovation and excellence.

About the role

We are seeking an UK Claims Sourcing / Governance Manager to join our team in the UK. This critical role focuses on the onboarding due diligence and ongoing management of third‑party administrators (TPAs) in claims delegations across multiple lines of business. The role is pivotal in ensuring that AIG meets its regulatory obligations by providing governance and oversight for outsourced claims managed by TPAs. Additionally, this position will support various project activities including the design and implementation of our operating model, drafting policies, processes and procedures, and contributing to organizational design and implementation.

How you’ll make an impact

• Onboarding and Due Diligence: Lead the onboarding process of TPAs, conducting thorough due diligence to ensure compliance with AIG’s standards and regulatory requirements.
• Ongoing Management of TPAs: Oversee the performance and compliance of multiple TPAs across various countries to maintain high service standards and regulatory adherence.
• Governance and Oversight: Provide governance to ensure that appropriate measures are in place to support outsourced claims and minimize regulatory risk while enhancing operational efficiency.
• Audit Support: Assist in the preparation and execution of external audits, ensuring all required documentation and compliance standards are met.
• Project Work and Implementation: Support the implementation of strategic projects, including the design of new operating models, drafting of policies, processes and procedures, and contributing to organizational design and change management initiatives.
• Regulatory Compliance: Ensure all activities related to the materiality assessment of relevant third parties comply with local regulatory obligations, maintaining high standards of governance and risk management alongside local legal and regulatory teams.
• Stakeholder Collaboration: Work closely with internal teams, external partners and regulatory bodies to ensure a seamless and compliant claims delegation process, fostering strong relationships and effective communication.
• Process Improvement: Continuously assess and improve processes related to claims delegation management, leveraging insights and best practices to drive operational excellence and strategic alignment with AIG’s priorities.
• Multilingual Communication: Engage effectively with stakeholders in multiple languages.

What you’ll need to succeed

• In‑depth experience in managing claims and engaging with claims departments in various countries.
• Strong analytical skills – ability to analyze complex information, identify risks and make sound decisions to enhance compliance and efficiency.
• Excellent communication skills in English.
• Experience managing third‑party vendors.

Ready to make the next step in your career? We’d love to hear from you!

At AIG we value in‑person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That’s why we created our Total Rewards Program – a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security, as well as your professional development, to bring peace of mind to you and your family.

Welcome to a culture of inclusion – we’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to _______.

Functional Area : CL – Claims

Required Experience : Manager

Key Skills Corporate Paralegal, Baan, IT Sales and Marketing, Civil Quality Control, Activex, Jboss

Employment Type : Full‑Time

Experience : Years

Vacancy : 1

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd