TOYS - Key Account Manager US & UK Support

Michael Page (UK); Molesey; On-site; GBP 40,000 - 50,000; Full time

Job summary

A well-established toy brand is seeking a motivated Key Account Manager to support US and UK markets in retail. The role involves managing key accounts, developing sales strategies, and collaborating with cross-functional teams. Ideal candidates should have at least 3 years in a KAM role, excellent communication skills, and a customer-first approach. Competitive salary of £40,000 to £50,000 with a 15% performance-based bonus offered.

Benefits

Competitive salary

Performance-based bonus

Permanent position

Innovative company culture

Qualifications

• Ideally 3 years in KAM / NAM role.
• Proven success managing retail and/or gift sector accounts.
• Strong commercial but customer-first approach.
• Excellent communication skills.
• Full UK Driving Licence.

Responsibilities

• Manage relationships with key accounts in UK Retail and Gift.
• Develop sales strategies and achieve business objectives.
• Coordinate with US team on client inquiries and product updates.
• Deliver account forecasts and sales analysis for UK Accounts.
• Track KPIs and report to the Sales Director.

Skills

Key Account Management

Client Relationship Building

Sales Strategy Development

Communication Skills

Negotiation Skills

Tools

ACT! CRM

Job description

About Our Client

My client are a well-established, premium brand within the Toy Industry. They are dedicated to providing high-quality products and exceptional service to their customers. They've combined creativity, craftsmanship and ethical manufacturing to create imaginative play experiences and are distributed in >50 countries!

Job Description

The Basics

• Manage and nurture relationships with key accounts within UK Retail and Gift amongst the US and UK markets.
• Develop and implement strategies to achieve sales targets and business objectives.
• Act as the main point of contact for client inquiries and ensure timely resolutions – work closely with the US Sales team – assist with product updates, forecasting and trade show planning – to maintain brand consistency and operational alignment.
• Identify new business opportunities to expand the client base – this is a hands‑on commercial role, best suited to a confident relationship‑builder who thrives in a fast‑paced environment.

Account Management (UK)

• Manage and nurture relationships with key accounts within UK Retail and Gift amongst the US and UK markets.
• Develop and implement JBPs, and strategies to achieve sales, margin and distribution targets.
• Present new product ranges, negotiate listings and secure promotional opportunities.
• Analyse sell‑through data, stock levels, and market trends to identify growth opportunities.
• Collaborate with operations and marketing teams to ensure on‑time‑in‑full delivery and strong brand presentation.
• Attend annual trade shows + key industry events.

Team Coordination (US)

• Support the US Sales + Operations team with information sharing, forecasting and planning for Key Accounts.
• Coordinate updates on product availability, pricing and promotional activity.
• Provide materials, reports and data as needed to ensure consistency across regions.
• Assist with virtual or in‑person trade shows and presentations as required.

Commercial Planning & Reporting

• Deliver accurate account forecasting and sales analysis for UK Accounts.
• Track KPIs and provide regular reports to the Sales Director.
• Manage Account‑Level trade spend and ensure positive ROI on promotional activity.
• Identify and share commercial insights to improve profitability and efficiency.

Collaboration & Brand Representation

• Work cross‑functionally with UK Sales, Marketing, Operations, and Finance to achieve sales and service goals.
• Be a Brand Ambassador – Trade Events, Customer Meetings, Product Presentations etc.
• Provide customer and market feedback to influence product and commercial strategy.

Essential

• Ideally 3 years in KAM / NAM role.
• Proven success managing retail and/or gift sector accounts.
• Strong commercial but customer‑first approach.
• Excellent communication.
• Full UK Driving Licence.

Desirable

• Experience with ACT! CRM.
• Experience in the TOY/GIFT/Children's product sector.
• Understanding of sustainable consumer brands.

The Successful Applicant

• Proven experience in a sales or account management role within the retail industry.
• Understanding of the US and UK markets.
• Excellent communication and negotiation skills.
• Ability to build and maintain strong client relationships.
• Strategic thinking and a results‑driven mindset.
• Proficiency in using CRM software and sales tools.
• Capability to work independently and collaboratively with teams.

What's on Offer

• Competitive salary ranging from £40,000 to £50,000 per annum.
• MUST BE COMMUTABLE TO EAST MOLESLEY.
• Circa 15% bonus (performance based commission/bonus).
• Permanent position offering job stability.
• Work within a supportive and innovative company culture in East Molesey.

This is an excellent opportunity for a motivated individual to excel as a Key Account Manager US & UK Support in the retail industry. If you are based in East Molesey or nearby and ready to take on this rewarding role, we encourage you to apply.