Toyota Service Advisor

Toyota Coventry; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

An automotive dealership in Coventry is seeking a Service Advisor to enhance customer satisfaction. This role involves booking vehicles for service, providing excellent customer service, and liaising with various departments to ensure timely service delivery. Candidates should have strong customer service skills and a passion for the automotive industry. Benefits include a competitive salary, company pension, and various employee perks.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house training and qualifications

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to quickly establish rapport with customers.
• Experience in a customer service role preferred.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop-off to handover.
• Update customers on vehicle progress and authorise additional work.

Skills

Customer service experience

Organisation skills

Ability to build rapport

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £33,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events