Toyota Service Advisor

Listers Careers; Coventry; On-site; GBP 33,000; Full time

Job summary

An automotive dealership in Coventry is seeking a Service Advisor who excels in customer satisfaction. You'll be responsible for booking vehicle services, providing seamless customer experiences, and liaising with various departments to ensure timely service. The ideal candidate is well-presented, passionate about customer service, and has excellent communication skills. This role offers a basic salary with an OTE of £33,000 plus benefits.

Benefits

Excellent basic salary

OTE of £33,000

Benefits package

Qualifications

• Passion for delivering excellent customer service.
• Ability to establish rapport with customers quickly.
• Well-presented with a desire to succeed.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop-off to handover.
• Updating customers on vehicle progress and authorizing work.
• Liaising with Workshop, Parts, and Sales departments.

Skills

Customer service

Time management

Teamwork

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday - Friday, 08 : 00 - 18 : 00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £33,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and / or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.

A well-presented individual with a desire, attitude and character to succeed.