Toyota Service Advisor

Listers Group; Coventry; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading auto dealership in Coventry is seeking a Service Advisor to ensure high levels of customer satisfaction. Responsibilities include booking customer vehicles for maintenance and repairs, updating customers on vehicle progress, and liaising with various departments. The ideal candidate will have excellent customer service skills and a passion for delivering a seamless experience. A competitive salary plus benefits is offered.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Qualifications

• Previous experience in a customer service role is preferred.
• Ability to meet key targets for customer satisfaction.
• Knowledge of dealer management systems is an advantage.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop-off to vehicle handover.
• Update customers about vehicle progress and authorize additional work.
• Liaise with the workshop and parts department to ensure timely servicing.

Skills

Excellent customer service skills

Ability to build rapport

Organisational skills

Sales objectives knowledge

Administrative skills

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £33,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role And Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well‑presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• List Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case – our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.