Toxicology CX Leader | Customer Service Manager

Abbott; Abingdon; On-site; GBP 45,000 - 60,000; Full time

Job summary

A multinational healthcare leader in Abingdon is seeking a Customer Service Manager to lead the customer services function, ensuring exceptional customer experiences. This role involves managing a team of approximately 15 employees, driving efficiency while focusing on compliance and customer satisfaction. The ideal candidate will have strong leadership skills and a background in customer service strategy. The position supports a culture of accountability and continuous improvement.

Benefits

Career development opportunities

Recognition as a great place to work

Diversity initiatives

Qualifications

• Proven experience managing customer service teams.
• Strong background in customer experience strategies.
• Understanding of regulatory compliance in operations.

Responsibilities

• Lead and execute Customer Experience strategies.
• Champion customer-first initiatives.
• Oversee daily operations to meet KPIs.

Skills

Customer experience strategy

Team leadership

CRM systems

Regulatory compliance

Education

Degree level education or equivalent experience

Job description

A multinational healthcare leader in Abingdon is seeking a Customer Service Manager to lead the customer services function, ensuring exceptional customer experiences. This role involves managing a team of approximately 15 employees, driving efficiency while focusing on compliance and customer satisfaction. The ideal candidate will have strong leadership skills and a background in customer service strategy. The position supports a culture of accountability and continuous improvement.