Tours & Experiences Producer

Natural History Museum; Camden Town; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prestigious cultural institution in Camden Town seeks a Tours and Experiences Producer to manage and develop a paid-for tours programme. Responsibilities include coordinating tours and managing the events team. The ideal candidate will possess experience in the cultural sector and show strong organisational skills, alongside a flair for curating exceptional visitor experiences. The role offers a dynamic environment in a leading science research centre that values diversity and employee development.

Benefits

27.5 days holiday plus 8 bank holidays

Generous pension scheme

Season ticket and bicycle loan

Life insurance

Free admission to exhibitions

Staff discount at shops and cafes

Wide variety of training initiatives

Qualifications

• Solid experience within the cultural sector and/or co‑ordination of tours.
• Experience with ticketed public experiences.
• Excellent organisational skills.

Responsibilities

• Manage and develop paid-for tours & experiences programme.
• Coordinate existing tours and develop new experiences.
• Line-manage the Visitor Events & Tours Administrator and Tour Guides.

Skills

Experience in the cultural sector

Organisational skills

Ability to build partnerships

Understanding of commercial opportunities

Flair for curating unique experiences

Job description

This role offers an exciting opportunity to manage and develop our new paid-for tours & experiences programme, bringing in vital income to support the aims of the Museum while offering visitors a deeper insight into our collections, galleries, and a world of natural history. Responsibilities will include the co‑ordination of existing tours and the development of new experiences for a range of audiences, enhancing the Museum's public programme and showcasing its work, spaces and collections.

The Tours and Experiences Producer will maintain a programme that includes daytime and out‑of‑hours experiences for both public and private bookings. This position will line‑manage the Visitor Events & Tours Administrator and Tour Guides and includes co‑ordination, recruitment and training where necessary.

The ideal candidate for this position will have solid experience within the cultural sector and/or the co‑ordination of tours and experiences that the share wonder of their subject matter. This role will be best suited to an individual with a strong understanding of how to optimise commercial opportunities and public engagement. With some background in ticketed experiences, you will have a keen initiative for enhancing and upgrading offers and ensuring they are delivered to the highest standard. To thrive in this role, the successful candidate will need to demonstrate excellent organisational skills and a flair for curating unique experiences, with the ability to build strong partnerships.

We are a world‑class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website. Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world. Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

Benefits:

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.